Melena L. Reed

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

Assisted Medicaid and Medicare patients with inbound calls. Provided information regarding billing coverage and addressed various inquiries.

• I would offer assistance in the office making copies, filing, filling out order forms. On a daily basis I would complete forms from workshop and rental dept. I was in charge of billing for the shop. I would complete the work order sheet and bill it to the correct customer.

• Received inbound calls from customers to make hotel reservations.

• Received inbound phone calls from AT&T customers.
• I would answer calls about billing, sales, cell phones and cable.
• I was very good at this position as my supervisor made me a team lead. As a team lead I would assist him with any questions or problems anyone on our team had.

• 2011-2013 I worked as a C.N.A for a few companies. Decided it wasn’t what I wanted to do.