M. Elena Servin

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Created schedules and monitored payroll to remain within budget.
• Tracked monthly sales to generate reports for business development planning.
• Ensured compliance with local health department regulations regarding food safety standards.
• Prepared detailed reports for senior leadership outlining key performance.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization. *Certified to Train New Managers Kitchen Managers. Santa Ana 2018 -2023. Service Director * South Torrance 2023 - -2024 and El Monte 2024-2025 as General Manager.

• Oversaw daily operations of the restaurant.
• Ensured compliance with all local health codes, sanitation regulations.
• Monitored daily financial transactions and prepared weekly reports for management review.

• Trained new employees on company policies and procedures.
• Coordinated inventory management and restocking processes.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Prepared detailed incident reports following any incidents that occurred during shifts.
• Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work. Trained and certified on Forklifts and heavy machinery. and oversee training on new crew.

Worked in Multiple locations Assisting on transition from corporate to Franchisee implementing new systems on Inventory,Food Cost,Payroll. *2006-2008 Orange Ca.*2008-2010 Roland Heights Ca. *2010-2012 New Store Opening GM. Santa Ana Ca.* 2012=2014 Garden Grove Ca.

• Coordinate Interviews And Check All New Hire Background.
• Follow Up On Staff Proper Training.
• Responsible For Employees Schedule For 24 Hrs Operation.
• Inventory And Ordering.
• Created Local Marketing Plan.
• Comply With All Health And Safety RegulationS.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between team members in an effective manner.
• Oversaw daily operations to ensure smooth restaurant functioning.
• Coordinated inventory management and supply chain logistics effectively.
• Ensured compliance with health and safety regulations consistently.
• Monitored financial performance and controlled budget expenditures diligently.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored compliance with health and safety regulations.
• Assisted in scheduling shifts to optimize workforce efficiency.
• Collaborated with management on strategic planning initiatives.
• Supervised daily operations including scheduling shifts, assigning duties.
• Managed customer service inquiries and complaints in a timely manner.
• Managed daily operations to ensure efficient restaurant function.
• Making Sure Guest Food and Service Was Delivered As Expected.
• Assisted in training new servers on menu details and customer interaction techniques.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.