Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melena Vickers

Garden Grove,CA

Summary

Reliable administrative professional with strong organizational skills, customer service experience, and the ability to manage front office operations efficiently in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Sales Business Development Representative

Tustin Toyota
10.2024 - Current
  • Communicate with clients to understand their automotive needs
  • Utilize CRM systems to track customer interactions and follow-ups
  • Conducted outreach activities, such as cold calling, emailing and attending networking events.
  • Collaborated with sales team members to develop new strategies.

Office Assistant

Lbc Vets Primary and Urgent Care
01.2024 - 08.2024
  • Collaborated with veterinarians to prepare necessary documentation for patient treatments and follow-ups.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.

BDC Representative

Crevier BMW
08.2022 - 01.2024
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Escrow Assistant

Pacific City Escrow
06.2020 - 06.2022
  • Assisted customers with the escrow process, including answering questions and providing documentation.
  • Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
  • Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.

Education

High School Diploma -

Marina High School
Huntington Beach, CA
06.2016

Skills

  • Time Management
  • Multitasking and Organization
  • Teamwork and Collaboration
  • Conflict resolution

Timeline

Sales Business Development Representative

Tustin Toyota
10.2024 - Current

Office Assistant

Lbc Vets Primary and Urgent Care
01.2024 - 08.2024

BDC Representative

Crevier BMW
08.2022 - 01.2024

Escrow Assistant

Pacific City Escrow
06.2020 - 06.2022

High School Diploma -

Marina High School