Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Meleni Ramirez

Sylmar,California

Summary

Healthcare Coordinator with over 2 years of experience caring for patients through regular checkups, medication, exams and lifestyle interviews. Documented changes in patient's health throughout care and noted any concerning changes in condition. Recommended and referred patients to other specialized healthcare providers depending on condition. Well-rounded health care educating patients on specific conditions and discussing treatment options. Answered phone calls and inquiries about treatment, medication, condition and concerns. Informed patients and colleagues of emerging technologies for future treatment options. Highly skilled and enthusiastic professional with more than 2 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. . Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Health Care Coordinator

Northridge Dental Office
06.2021 - Current
  • Scheduled referral appointments to other providers for patients needing specialized treatment.
  • Maintained detailed records of medical supplies and ordered supplies.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
  • Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Communicated with insurance companies and negotiated to secure payment for medical treatment.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Discussed new medications and technologies specific to patient's conditions.
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.

COVID-19 Tester

Hot Clinic
10.2020 - 02.2021
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Interpreted and processed on-site-only test data according to RMI documentation requirements.
  • Assessed vitals while adhering to PPE requirements and other restrictions.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
  • Administered and interpreted infrared temperature scans, blood samples and surveys.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Protected individual confidentiality as prescribed by local, state, and federal mandates.
  • Oversaw in-person and curbside patient registration and processing.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Conducted wide range of laboratory tests and recorded results.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Helped management optimize laboratory processes for maximum efficiency and performance.
  • Identified and traced quality control issues impacting laboratory results.
  • Consulted with outside professionals and specialists about tests and testing results.

Nurse Staffer

Dynamic Nursing Inc
04.2019 - 06.2021
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Collaborated with managers to identify and address employee relations issues.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Administered employee benefits programs and assisted with open enrollment.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.

Education

No Degree -

Los Angeles Mission College
Sylmar, CA

High School Diploma -

Sylmar Charter High School
Sylmar, CA
06.2017

Skills

  • Policy and Program Development
  • Information Systems Development
  • Risk Management
  • Critical Thinking
  • Epic Systems
  • Operating Plans Development
  • Employee Work Scheduling
  • Interdepartmental Functions Coordination
  • Medical Condition Coding Software
  • Staff Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Health Care Coordinator

Northridge Dental Office
06.2021 - Current

COVID-19 Tester

Hot Clinic
10.2020 - 02.2021

Nurse Staffer

Dynamic Nursing Inc
04.2019 - 06.2021

No Degree -

Los Angeles Mission College

High School Diploma -

Sylmar Charter High School
Meleni Ramirez