Melenia Howard

A Shift Manager, or Shift Lead, is responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.

• Excelled in every store position and regularly backed up front-line staff.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained and mentored new employees to maximize team performance.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Exercised composure under pressure and in escalated customer service scenarios.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.