Meleseini Pupua
Las Vegas
Summary
Dynamic professional with a proven track record at Kroger, excelling in customer service and problem-solving. Leveraged CRM software to boost customer satisfaction by 20%. Adept at collaborating with teams and training new hires, enhancing service delivery. Skilled in data entry and quality control, ensuring compliance and efficiency in diverse roles.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Kroger
01.2013 - 03.2014
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to document customer interactions and track resolutions accurately.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Assisted in training new representatives on system navigation and effective communication techniques.
- Answer calls and process refunds.
Elderly Caregiver
Angels At Home
03.2009 - 01.2013
- Provided compassionate personal care, assisting with daily living activities and enhancing quality of life.
- Developed customized care plans in collaboration with families to address individual needs and preferences.
- Administered medications accurately, ensuring compliance with prescribed schedules and healthcare guidelines.
- Assisted clients with mobility challenges, promoting independence through safe transfer techniques and equipment use.
- Monitored vital signs regularly, documenting changes to inform healthcare professionals of client conditions.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Quality Control Technician
Google
03.2006 - 03.2009
- Conducted thorough inspections to ensure product quality and compliance with standards.
- Identified and resolved defects in production processes to enhance efficiency.
- Developed and implemented quality control procedures for improved accuracy.
Education
Word Processing
Treasure ISland Job Corps
San Francisco, CA03-2025
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Kroger
01.2013 - 03.2014
Elderly Caregiver
Angels At Home
03.2009 - 01.2013
Quality Control Technician
Google
03.2006 - 03.2009
Word Processing
Treasure ISland Job Corps
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