Overview
Work History
Education
Skills
Summary
Work Availability
Quote
Timeline
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Melessa Abney

Webster,FL

Overview

25
25
years of professional experience

Work History

Travel Agent Assistant

Outside Agents
04.2023 - Current
  • Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
  • Assisted in organizing promotional events and marketing initiatives to increase agency visibility and attract new clientele.
  • Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
  • Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
  • Streamlined booking processes for improved efficiency and reduced wait times for clients.
  • Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
  • Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
  • Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
  • Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
  • Cultivated strong rapport with repeat clientele through consistent communication before and after travels.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Grief Facilitator

GriefShare
01.2021 - Current
  • Improved participants'' emotional well-being by providing a safe space to share their experiences and feelings related to loss.
  • Established trust within groups, fostering open communication among grieving individuals from diverse backgrounds.
  • Observed and monitored client behavior and responses to treatment.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Travel Agent

Go Travel
05.2005 - 05.2023
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Followed up with customers to increase customer service with travel plans.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Updated and maintained customer databases to increase customer retention.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

Sales Associate

Publix
02.2000 - 02.2005
  • Prepared merchandise for sales floor by pricing or tagging.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

High School Diploma -

South Sumter High-school
Bushnell, FL
06.1989

Skills

  • Customer service
  • Reservations management
  • Client relations
  • High volume environments
  • Mentoring and training
  • Client consultations
  • Relationship management
  • Travel insurance
  • Travel arrangements
  • Special needs travelers
  • Compassionate presence
  • Self-care techniques
  • Relationship building
  • Group therapy facilitation

Summary

Qualified Pre Needs Assistant Counselor with comprehensive background demonstrating strong commitment to client satisfaction. Utilized attention to detail and organizational skills to support seamless communication experiences.

Skilled in communication, problem-solving, and process optimization. Strong focus on team collaboration and adaptability, ensuring reliable performance and seamless adjustments to changing needs. Known for building rapport, managing client inquiries efficiently, and delivering impactful results.

Professional in client services, prepared to excel in this role. Extensive experience in managing client relations and providing top-notch support.

Professional facilitator with proven experience in providing compassionate support and guidance during challenging times. Skilled in active listening, conflict resolution, and emotional intelligence. Strong focus on collaborative team efforts and delivering impactful results. Reliable, adaptable, and empathetic, ensuring needs are met and goals achieved.

Grief support professional with robust background in providing compassionate care and guidance to those coping with loss. Proven ability to create supportive environments that foster healing and emotional well-being. Known for effective collaboration with teams and adapting to clients' evolving needs, ensuring consistent and reliable support.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The great art of life is sensation; to feel that we exist, even in pain.
Lord Byron

Timeline

Travel Agent Assistant

Outside Agents
04.2023 - Current

Grief Facilitator

GriefShare
01.2021 - Current

Travel Agent

Go Travel
05.2005 - 05.2023

Sales Associate

Publix
02.2000 - 02.2005

High School Diploma -

South Sumter High-school

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Melessa Abney