Melessa Rembao
Fallbrook,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Radys Childrens Hospital
San Diego , CA
01.2024 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
Senior Customer Care Specialist
New American Funding
Austin, TX
06.2023 - 01.2024
- Handles phone calls and correspondence from customers according to department polices and procedures, applicable government and investor guidelines. Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns. Ensures that borrower inquiries, disputes and complaints are handled within specific timelines and CFPB Guidelines.
- Initiates "early delinquency" contact with the borrower to discuss the reason for the delinquency and determine the borrower's financial ability, intent, and recommend appropriate retention solutions.
- Assist with loan servicing website, payments, denied access, and password resets.
- Properly document each customer interaction in the MSP Mortgage Servicing System.
- Assist borrowers with late charge waiver requests and other loan maintenance requests.
- Perform follow-up and research tasks to ensure proper resolution.
- Responsible for minimizing customer impacts and ensuring each customer has a positive interaction with mortgage servicing.
- Fully comply with all applicable mortgage industry laws, rules, regulations and investor requirements as well as CFPB servicing guidelines.
Patient Access Service Representative
Yuma Regional Medical Center
Yuma, AZ
09.2022 - 06.2023
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Assisted with training new staff members on the registration process.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
Senior Account Manager
Fairway Independent Mortgage Corporation
01.2021 - 01.2022
- Provided exceptional customer service to our customers with updates, loans in process and any other customer needs
- Liaison between the mortgage broker, Account Executive, Underwriter, & Closing team
- Data entry of loan application, ran credit reports and Fraud Guard
- Managed daily pipeline reports and ensured all loans were current and updated
- Verified employment
- Reviewed and signed off loan conditions
- Ordered credit supplements, SSA-89 & Transcripts 4506-T (4506-C), and requested CD & Docs.
Senior Account Manager
First Guaranty Mortgage Corporation
01.2020 - 01.2021
- Reviewed loan approvals and emailed brokers updated approvals
- Ordered credit supplements, SSA-89, & Transcripts 4506-T (4506-C)
- Reviewed conditions (appraisals, income, title and escrow paperwork, LOE, and bank statements) prior to file being sent to underwriting
- If borrower had a Fraud Alert listed on Credit Report – contacted borrowers and completed a fraud victim certification
- Reviewed Lock Expiration Reports
- Ran VVOEs, Secure Insight, Fraud Guard, Compliance Report, and UDN.
Loan Processing Assistant
Mortgage
01.2020 - 01.2020
- Submitted loans for approval through lenders portal
- Reviewed conditions prior to submitting to underwriting
- Ran AUS/ DU for approval, ordered credit reports, credit supplements and mortgage ratings
- Ordered estimated settlement statements from Escrow companies
- Reviewed bank statements, paystubs, and credit inquires
- Filled out An-Steering and Credit Aestaons
- Sent out disclosures via DocuSign for borrowers to sign
- Reached out to Escrow to get fees for disclosures.
Account Manager
FundLoans Capital
01.2019 - 01.2020
- Reviewed Loan Approvals and reached out to brokers to go over loan approval
- Ordered SSA-89 & Transcripts 4506 and requested CD & Docs
- Reviewed conditions prior to submitting to underwriting
- Documented storage and organized files
- Ordered appraisals & reviewed them once received
- Followed up on consent to appraisal from the borrowers
- Reviewed payoffs to ensure the payoffs are correct
- Verified credit/income dates were current
- Reviewed Est Settlement Statements to ensure correct loan amount
- Reviewed Lock Experian Reports
- Checked IDS system to Verify borrowers had signed Locked LE
- Ran VVOEs, Mers, Final Fraud Guard, AUS if applicable and Gap Reports
- Ordered credit reports and credit supplements.
Sales/Dispatcher
Lehigh Hanson
01.2016 - 01.2019
- Answered incoming calls and in-person inquired from clients
- Processed sales and new orders
- Coordinated daily jobs and dispatched drivers
- Processed forms, requisitions, and monthly reports
- Processed driver’s timesheets and daily hours worked.
Sales/Dispatcher
Diamond Concrete
01.2015 - 01.2016
- Processed sales and new orders
- Coordinated daily jobs and dispatched drivers
- Processed forms, requisitions, and monthly reports
- Processed driver’s timesheets and daily hours worked
- Answered incoming calls and in-person inquired from clients
Vehicle Fleet Manager/ Administrative Assistant
Contraction Testing & Engineering, Inc
01.2006 - 01.2015
- Reviewed equipment maintenance invoices to ensure proper maintenance was performed
- Reviewed charges for equipment repairs according to the terms of new and extended service warrants, in order to receive full benefit of the warrantees and reduce costs to the company
- Coordinated receipt and disposal of equipment in order to maximize utilization of equipment
- Analyzed opportunities to cut costs and improve efficiencies
- Processed DMV license renewal
- Appointed an independent service center and parts supplier to handle maintenance
- Assisted supervisory staff in planning of automotive repair and maintenance jobs
- Investigated vehicle accidents, negotiated settlements
- Provided administrative support and general office support for materials testing laboratory and dispatch
- Process forms, requisitions, and monthly reports
- Data entry in company database
- Assisted dispatch with taking calls from customers and provided essential information needed to schedule inspectors
- Answered incoming calls and in-person inquiries from clients
- Sent out mailings, Fed–Ex, UPS and OnTrac
- Ordered supplies for office and laboratory.
Education
Diploma -
El Camino High School, Palomar College
Skills
- Financial Procedures Adherence
- Work Quality Evaluation
- Registration and Admissions
- Problem-Solving
- Customer Service
- Pre-Admission Requests
- Multitasking and Organization
- Organized and Efficient
- Gathering Information from Patients
- Communicating to Patients and Families
- Verbal and Written Communication
- Helpful and Service-Oriented
- Patient Confidentiality and Data Security
Languages
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Representative
Radys Childrens Hospital
01.2024 - Current
Senior Customer Care Specialist
New American Funding
06.2023 - 01.2024
Patient Access Service Representative
Yuma Regional Medical Center
09.2022 - 06.2023
Senior Account Manager
Fairway Independent Mortgage Corporation
01.2021 - 01.2022
Senior Account Manager
First Guaranty Mortgage Corporation
01.2020 - 01.2021
Loan Processing Assistant
Mortgage
01.2020 - 01.2020
Account Manager
FundLoans Capital
01.2019 - 01.2020
Sales/Dispatcher
Lehigh Hanson
01.2016 - 01.2019
Sales/Dispatcher
Diamond Concrete
01.2015 - 01.2016
Vehicle Fleet Manager/ Administrative Assistant
Contraction Testing & Engineering, Inc
01.2006 - 01.2015
Diploma -
El Camino High School, Palomar College
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