Melessia Patterson Simon
Greensboro,North Carolina
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various career environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States Post Office
Greensboro, NC
01.2016 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Administrative Assistant
CenturyLink
Martinsville, VA
05.2013 - 11.2015
- Answered multi-line phone system, conducted over 50 daily follow up service calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed research to collect and record industry data.
Office Manager
Support Systems Inc.
Danville, VA
10.2012 - 07.2013
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers. clinicians. Managed budgets, appointment scheduling, event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated clinical records and productivity to complete Clinicians evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Ensured HIPPA Laws are adhered to
- Managed 12 Clinicians to follow guidelines of filing weekly Clinical Notes and client appointments/ coverage.
- Created Monthly News Letter and Client Events Calendar
- Created Monthly Socials for Client Entertainment and Appreciation
Education
Certification - Secretarial Studies And Office Administration
King's College
Charlotte, NCHigh School Diploma -
Laurel Park High School
Martinsville, VASkills
- Post Office Operations
- Managing Operations and Efficiency
- Customer Service
- Office Management
- Training Junior Team Members
- Heavy Machinery Operation
- Workplace Safety
- Production Lines
- Teamwork Skills
- Maintaining Quality Assurance Standards
Additional Information
United States Navy Military Service Veteran Seaman Apprentice E2
Timeline
Mail Handler
United States Post Office
01.2016 - Current
Administrative Assistant
CenturyLink
05.2013 - 11.2015
Office Manager
Support Systems Inc.
10.2012 - 07.2013
Certification - Secretarial Studies And Office Administration
King's College
High School Diploma -
Laurel Park High School
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