Mele Valini Ofa
San Ramon,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate General Manager
Silvercreek Association Management
Dublin , CA
03.2024 - Current
- Ensured efficient operations by overseeing customer service and assistant managers.
- Prepared materials for board meetings such as packets, agendas, and minutes.
- Developed comprehensive task lists for review post board meetings.
- Developed violation and hearing notices for distribution.
- Managed the creation, tracking, and closure of work orders.
- Ensured smooth functioning of onsite maintenance and security.
- Performed invoice processing in the system
- Produced and sent out regular newsletters to keep the community informed of important updates
- Managed incoming/outgoing deliveries using proper security protocols
- Provided support to a large volume of community members seeking assistance.
- Provide efficient management of all reservation requests for amenities
- Directed incoming calls to designated parties and promptly attended to inquiries or concerns.
- Monitored performance of staff to ensure quality standards are met and maintained.
Assistant Community Manager
BAPS Management
Brentwood , CA
02.2023 - 01.2024
- Oversaw daily needs, homeowner inquiries, and issues for 12 accounts to ensure timely and efficient resolution.
- Supported the development of new employees to strengthen team skills.
- Proficiently demonstrated strong organizational and follow-up skills by creating, tracking, and closing work orders.
- Generated and communicated violations to enforce community standards
- Updated records of all activities related to the organization's mission and goals.
ACAM
Collins Management
Hercules , CA
10.2021 - 02.2023
- Aided in managing financials, maintenance, violations, and insurance for 9 HOAs under a portfolio manager's guidance.
- Led and organized board meetings
- Created meeting agendas and recorded detailed minutes.
- Track and pay invoices.
- Enhanced efficiency of vendor communication regarding outstanding maintenance tasks
- Sourced bids for community projects.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Community Manager
Matrix Association Management
Walnut Creek , CA
07.2021 - 10.2021
- Manage a portfolio of HOAs
- Overseeing budgets, completion, financials, maintenance, violations, and insurance.
- Conducted board meetings by developing agendas, taking notes and drafting minutes
- training new managers and assistants,
- Maintained accurate records of invoice tracking and coding.
- Coordinated prompt resolution of outstanding maintenance issues with vendors and facilitated bidding process for community projects.
- Collaborated with other departments to ensure customer satisfaction.
Community Asst Manager
Matrix Association Mgmt
Walnut Creek , CA
09.2020 - 07.2021
- Facilitated effective communication between homeowners and six managers, enhancing community relations.
- Supported work order and violation processes across 44 communities, ensuring efficiency and compliance.
- Skilled in obtaining competitive bids and proposals for community projects
- Organized meetings for upper management, contributing to streamlined operations
- Trained and mentored new employees, promoting a smooth integration into the team
- Effectively followed up with vendors, ensuring timely completion of work orders.
Administrative Assistant
Bay Air Systems/OfficeTeam
Concord , CA
01.2020 - 08.2020
- Support the Service Department, create and provide estimates for jobs for the Service Department, enter all work orders, send out invoices to customers, scan and print drawings, order office supplies, handle all shipping and receiving for all active jobs, and support HR, Payroll, and Project Managers as needed.
Marketing Assistant
Coldwell Banker/ AppleOne
Concord , CA
02.2019 - 05.2019
- Provided copywriting assistance to Agents, created proofs of all traditional and digital marketing campaigns (flyers, brochures, just listed/sold postcards, tri-folds, Facebook and TV) and provided to agent for approval, followed up with agents to answer any questions and aid them with any issues that may arise, aided sales associate for mobile flyers through dot signal, assisted with scheduling studio production time, and supported management with training new hires.
Administrative Assistant
Walters and Wolf Precast
Fremont , CA
06.2017 - 01.2019
- Analyzed quotes and created purchase orders for 3 project managers and 4 plant managers, researched prices, availability and product quality, effectively communicated and coordinated with all departments for material requests and receiving issues/delivery confirmations, tracked and coordinated deliverables to each department for the Plant and Field, reviewed PM and Purchasing Dept
- Invoices, approved and sent to AP, reviewed and verified expense reports, reconciled financial discrepancies by collecting and analyzing account information, and organized and planned holiday events for office and field locations.
Team Administrator
Cisco Systems Inc./Novitex
Milpitas , CA
05.2014 - 02.2017
- Worked proficiently and independently on daily projects on multiple campus locations, effectively and accurately facilitated relevant project information to the client and project team, trained all new hires and vendors on Cisco Systems for the U.S and Canada on program procedures and internal marketing policies (vendors only), managed team calendar and attended all meetings.
Education
Some College (No Degree) -
De Anza College
Cupertino, CASkills
- Effective Telephone Interaction
- Employee Relations
- Training and development skill
- Workflow Coordination
- Customer Relationship Management (CRM)
- Portfolio management
- Research
- Calendar management
- Microsoft Office
- Proficient Written and Verbal Communication
- Service-Oriented Approach
- Property Management
- Project Coordination
- Office Administration
- Data Entry Accuracy
Certification
CCAM, 04/01/22, 04/01/25, Certified Community Association Manager
Personal Information
Authorized To Work: US for any employer
Timeline
Associate General Manager
Silvercreek Association Management
03.2024 - Current
Assistant Community Manager
BAPS Management
02.2023 - 01.2024
ACAM
Collins Management
10.2021 - 02.2023
Community Manager
Matrix Association Management
07.2021 - 10.2021
Community Asst Manager
Matrix Association Mgmt
09.2020 - 07.2021
Administrative Assistant
Bay Air Systems/OfficeTeam
01.2020 - 08.2020
Marketing Assistant
Coldwell Banker/ AppleOne
02.2019 - 05.2019
Administrative Assistant
Walters and Wolf Precast
06.2017 - 01.2019
Team Administrator
Cisco Systems Inc./Novitex
05.2014 - 02.2017
CCAM, 04/01/22, 04/01/25, Certified Community Association Manager
Some College (No Degree) -
De Anza College
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