Meley Getachew
Richmond
Summary
Server/Bartender with a proven track record at McCoy's Public House, adept in high-volume dining and POS system operations. Excelled in enhancing customer experiences through effective upselling and superior service, achieving notable repeat business. Skilled in both team collaboration and individual initiative, significantly contributing to workplace efficiency and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
McCoy's Public House
08.2020 - 08.2024
- Provided exceptional customer service by greeting guests, managing orders, and ensuring a positive dining experience.
- Memorized menu items and specials to make knowledgeable recommendations and upsell effectively.
- Handled multiple tables in high-pressure environments, delivering food and beverages promptly and accurately.
- Resolved guest concerns professionally to ensure satisfaction and encourage repeat business.
- Worked closely with the team to maintain a clean, organized, and compliant dining environment.
- Processed payments accurately using POS systems and assisted with opening, closing, and restocking duties.
- Accommodated special dietary requests and ensured compliance with food safety and alcohol service regulations.
- Promoted menu specials, seasonal items, and pairings to boost sales and enhance guest experiences.
- Supported private events by managing set-up, service, and guest interactions.
- Trained new staff on menu knowledge, service techniques, and customer service standards.
Server/Bartender
The Rustic
06.2023 - 11.2023
- Greeted guests promptly and provided excellent customer service to ensure a positive dining experience.
- Accurately took orders, relayed them to the kitchen staff, and ensured timely delivery of food and beverages.
- Memorized menu items, specials, and ingredients to provide knowledgeable recommendations and upsell effectively.
- Managed multiple tables during busy shifts while maintaining attention to detail and a friendly demeanor.
- Resolved customer concerns quickly and professionally to ensure satisfaction and encourage repeat business.
- Worked closely with team members to maintain a clean and organized dining area and uphold health and safety standards.
- Processed payments accurately using POS systems and handled cash, credit cards, and tips.
- Assisted with opening and closing duties, including restocking, table setup, and cleaning to maintain a smooth workflow.
- Crafted cocktails, poured drinks, and provided friendly, efficient service, even during busy shifts.
- Memorized recipes and specials to recommend drinks and boost sales while ensuring compliance with alcohol service laws.
- Maintained a clean, organized bar and restocked supplies to keep operations running smoothly.
- Collaborated with teammates to resolve guest concerns and contributed ideas for new cocktails and promotions.
Server/Bartender
Pluckers Wing Bar
12.2022 - 06.2023
- Provided outstanding customer service in a fast-paced, high-volume environment, ensuring guest satisfaction at all times.
- Memorized a detailed menu, including signature wing sauces, to provide accurate recommendations and upsell items effectively.
- Handled large parties and managed multiple tables, delivering food and beverages promptly and accurately.
- Collaborated with the kitchen and bar staff to ensure smooth service and accommodate special guest requests.
- Maintained a clean and organized dining area, adhering to health and safety standards.
- Assisted with opening and closing duties, including table setup, restocking supplies, and maintaining cleanliness.
- Handled cash, credit card payments, and tips using the POS system with accuracy and efficiency.
- Promoted Pluckers’ loyalty program and special events to guests, contributing to increased customer engagement.
- Crafted cocktails, poured drinks, and provided friendly, efficient service, even during busy shifts.
- Memorized recipes and specials to recommend drinks and boost sales while ensuring compliance with alcohol service laws.
- Maintained a clean, organized bar and restocked supplies to keep operations running smoothly.
- Collaborated with teammates to resolve guest concerns and contributed ideas for new cocktails and promotions.
Education
Biology
Academy of Holy Angels
Richfield, MN12-2025
Skills
- High volume dining
- Point of sale (POS) system operations
- Effective customer upselling
- Server training
- Customer service
- Detail-oriented
Timeline
Server/Bartender
The Rustic
06.2023 - 11.2023
Server/Bartender
Pluckers Wing Bar
12.2022 - 06.2023
Server
McCoy's Public House
08.2020 - 08.2024
Biology
Academy of Holy Angels
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