MELEYRA E CENTENO MIRANDA
Lawton,OK
Summary
Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
11
11
years of professional experience
Work History
Clerk
Serco-NA, Inc
LAWTON, OK
11.2023 - 03.2025
- Provided excellent customer service to ensure satisfaction.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Developed organizational filing systems for confidential customer records and reports.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Performed data entry tasks to update customer accounts records.
- Answered telephones, directed calls, and took messages.
Store Manager
MDBS
Fort Worth, TX
09.2022 - 08.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established customer service standards and monitored staff compliance.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Formed and sustained strategic relationships with clients.
Clerk
Serco-NA, Inc
Lawton, OK
03.2014 - 08.2022
- Provided excellent customer service to ensure satisfaction.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Developed organizational filing systems for confidential customer records and reports.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Performed data entry tasks to update customer accounts records.
- Answered telephones, directed calls, and took messages.
Education
High School Diploma -
ADOLFINA IRIZARRY DE PUIG
TOA BAJA, PUERTO RICO05-2003
Skills
- Customer service
- Data entry
- Filing systems
- Multi-line telephone
- Record management
- Office administration
- Communication skills
- Customer relationship management
- Cash handling
- Teamwork and collaboration
- Multitasking Abilities
- Confidentiality understanding
- Customer satisfaction
Languages
Spanish
Professional
Timeline
Clerk
Serco-NA, Inc
11.2023 - 03.2025
Store Manager
MDBS
09.2022 - 08.2023
Clerk
Serco-NA, Inc
03.2014 - 08.2022
High School Diploma -
ADOLFINA IRIZARRY DE PUIG
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