Melford Thomas
Poughkeepsie,NY
Summary
Support Staff Member recognized for enhancing customer satisfaction through exceptional support services and strong interpersonal skills. Proven ability to streamline business operations and improve documentation processes, resulting in seamless client and colleague experiences. Dedicated to utilizing these skills to drive service excellence in a collaborative team setting.
Overview
30
30
years of professional experience
Work History
Youth Counselor
Berkshire Farm Center And Services For Youth
Canon, NY
10.2000 - 04.2020
- Collaborated with other professionals to coordinate client care and ensure continuity of services.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Organized recreational activities that promote physical activity and healthy lifestyle choices.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Participated in continuing education courses related to counseling techniques and adolescent development.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
- Improved children's behavior through coping skills and other therapeutic interventions.
Youth Counselor
Holy Cross Catholic Charities
Poughkeepsie, NY
11.1992 - 10.2000
- Monitored progress of clients towards goals established in treatment plans.
- Collaborated with other professionals to coordinate client care and ensure continuity of services.
- Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
Machinist
IBM
Poughkeepsie, NY
03.1990 - 03.1991
- Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming was faulty or if machines malfunctioned.
- Observed machine operations to detect malfunctions or out-of-tolerance machining and adjust machines accordingly.
- Set up and operated various machine tools to produce precision parts and instruments.
Education
Rose Hall Primary
Jamaica , West IndiesSkills
- Client Support Services
- Efficiency in Operations
- Team Check-In Coordination
- Administrative Paperwork Assistance
- Process Documentation
- Travel Coordination
Timeline
Youth Counselor
Berkshire Farm Center And Services For Youth
10.2000 - 04.2020
Youth Counselor
Holy Cross Catholic Charities
11.1992 - 10.2000
Machinist
IBM
03.1990 - 03.1991
Rose Hall Primary
Similar Profiles
Todd GrandshawTodd Grandshaw
Youth Care Counselor at Berkshire Farm Center And Services For YouthYouth Care Counselor at Berkshire Farm Center And Services For Youth
BRUNO ZIMBA NSAMBABRUNO ZIMBA NSAMBA
ALBANY SECURE JUVENILE DETENTION at Berkshire Farm Center And Services For YouthALBANY SECURE JUVENILE DETENTION at Berkshire Farm Center And Services For Youth
Melissa JonesMelissa Jones
Foster Care Family Specialist at Berkshire Farm Center And Services For YouthFoster Care Family Specialist at Berkshire Farm Center And Services For Youth