Melia Bayne
Spokane Valley,WA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Skilled communicator and problem solver committed to creating positive customer experiences. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Black Sheep Coffee Co
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cultivated positive and inviting atmosphere, encouraging repeat business and word-of-mouth referrals.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Barista
Can't Resist Coffee
05.2021 - 06.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Monitored customer feedback to improve barista performance and customer service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Crew Member
McDonald's
10.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Central Valley High School
Spokane Valley, WA06.2021
Skills
- Conflict Resolution
- Excellent communication skills
- Efficient customer service
- Guest Satisfaction
- Customer Interaction
- Excellent Memory
- Team-oriented personality
Timeline
Barista
Black Sheep Coffee Co
06.2024 - Current
Barista
Can't Resist Coffee
05.2021 - 06.2024
Crew Member
McDonald's
10.2020 - 04.2021
High School Diploma -
Central Valley High School
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