Melia Horton-Pointer
Plainfield,IL
Summary
Professional Recruiter with proven skills in using diverse traditional and online methods for finding top candidates for business openings. Adept at collecting data and analyzing metrics to make proactive decisions about recruiting strategies. Experienced in handling onboarding, training and registration of new employees.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Corporate Recruiter
Tecomet LLC
Wilmington, MA
08.2021 - 09.2023
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Oversaw full cycle recruiting for 46 vacancies each quarter.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Talent Acquisition Specialist/ HR
Empire Today LLC
Northlake, IL
12.2018 - 08.2021
- Developed a network by identifying successful contractors within the entire Mid-Atlantic region
- Developed a pipeline of qualified prospective contractors by sourcing on job sites such as Indeed, Career Builder, LinkedIn, and social media
- Assessed competitors by analyzing and summarizing competitor information, trends; and identified opportunities
- Prequalified/interviewed, and managed the entire talent acquisition process as a full cycle recruiter
- Developed partnering relationships with local Market management team and field recruiters to maximize recruitment efforts and develop sourcing strategies
- Maintained recruiting operations by following policies and procedures and 90 day follow up calls with all onboarded contractors
- Improved quality results by studying, evaluating, and re-designing processes; implementing changes due to needs within certain markets.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
Supervisor/Sales Coordinator
MJ’s Property Preservation Corporation
Romeoville, IL
06.2014 - 04.2020
- Company marketing
- Dispatching
- Negotiate contracts with potential clients
- Accounts receivable and accounts payable
- Scheduling
- Sales – retain contracts for company
- Payroll
- Manage crew at work sites
- Human resources
- Onsite bidding on possible future jobs
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Client Program Supervisor/Recruiter
Adecco Staffing (Temp)
Chicago, IL
10.2017 - 12.2018
- Partnered with clients to assist them with all staffing needs—primarily supporting light industrial roles and customer service roles
- Managed the entire life cycle of the recruiting process
- Provided complete, accurate and inspiring information to candidates about the company and position you’re sourcing for
- Consulted with clients on staffing issues, interviewing techniques, hiring decisions and market data/ trends
- Built a pipeline of talented job seekers that fit the profile of the company's core competencies
- Creatively sourced and networked candidates
- Built and executed a recruiting plan that focuses on attracting a diverse candidate pool
- Conducted weekly meetings with the Human Resource director, and Supervisors/Managers.
Account Management Specialist
Website Solutions LLC
Westmont, IL
06.2011 - 05.2014
- Managed member accounts
- Troubleshooting
- Processed members monthly and recurring payments
- Project coordination
- Event specialist (Required travel) assisted in the planning of quarterly events
- Answered inbound calls from members pertaining to questions or concerns with their accounts
- Distribution of products
- Managed member services email account, and responded to member/customer request via email and by phone
- Received customer returns and issued refunds
- Sales
Retail Support Specialist/Customer Service
Ace Hardware Corporation (Temp)
Oak Brook, IL
04.2010 - 02.2011
- Consumer Support, answered inbound calls from Ace customers about their accounts
- Identified the contact’s issue/question
- Addressed problems including matters relating to accounts payable, troubleshooting PC problems, use of web-based tools and applications, retail technology support, addressed consumer concerns, ordered merchandise, accounts receivable
- Worked with a diverse group of retailers, consumers, vendors and Ace employees to resolve their issue or answer their question
- Researched the potential solution/answer and determined the best solution/answer all issues I was faced with.
Enrollment Specialist
Alere Healthcare
Rosemont, IL
11.2008 - 08.2009
- Managed a high volume of phone calls and discerned issues appropriately
- Input all referral information from all clients in a timely manner as required
- Contacted individuals from referrals regarding participation in disease management programs
- I also scheduled follow-up questionnaires
- Obtain demographic information and input in computer to initiate the medical Record
- Maintained the number of minimum calls that was established per protocol
- I conducted my job functions in a manner that promotes a high level of customer service to both internal and external customers, and supported the company’s core values and basic principles.
Admissions Representative
PCCTI IT & Healthcare
Oak brook, IL
10.2007 - 02.2008
- Made Inbound / Outbound calls
- Enrolled Students in various classes.(Medical & IT)
- Called Medical Centers and spoke with their administrators to maintain a business relationship and signed contracts with the school for Clinical purposes
- Sales
- Cash handling (Accepted Tuition Payments & Student Loans)
- Supported students through admissions process by answering questions and assisting with forms.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Explained admissions procedures and courses offered to potential students.
Senior Save Team Representative
Empire Carpet Today
Northlake, IL
06.2003 - 01.2007
- Worked with all 3 areas of the outbound department
- Trained new employees
- Worked directly with customers who wanted to cancel orders; irate customer calls
- Worked directly with the sales department and supervisors
- Saved the company over $500,000 in loses from canceling customers.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Exceeded goals for new accounts in single sales cycle.
Education
Bachelor’s degree - Business Administration
University of Phoenix
Tempe, AZ05.2010
Associates degree - Business Administration
Northwestern College
2005
Skills
- Equal Employment Opportunity
- New Hire Onboarding/ Full cycle
- Analytical and Critical Thinking
- Business Administration
- Sales and Marketing
- Negotiating
- Organization and Time Management
- ATS
- Talent Acquisition Techniques
- Pre-Employment Screening
- Social Media and Digital Marketing Skills
Certification
- CTA - Certified Travel Associate
- CNP - Certified Notary Public
Timeline
Senior Corporate Recruiter
Tecomet LLC
08.2021 - 09.2023
Talent Acquisition Specialist/ HR
Empire Today LLC
12.2018 - 08.2021
Client Program Supervisor/Recruiter
Adecco Staffing (Temp)
10.2017 - 12.2018
Supervisor/Sales Coordinator
MJ’s Property Preservation Corporation
06.2014 - 04.2020
Account Management Specialist
Website Solutions LLC
06.2011 - 05.2014
Retail Support Specialist/Customer Service
Ace Hardware Corporation (Temp)
04.2010 - 02.2011
Enrollment Specialist
Alere Healthcare
11.2008 - 08.2009
Admissions Representative
PCCTI IT & Healthcare
10.2007 - 02.2008
Senior Save Team Representative
Empire Carpet Today
06.2003 - 01.2007
Bachelor’s degree - Business Administration
University of Phoenix
Associates degree - Business Administration
Northwestern College
- CTA - Certified Travel Associate
- CNP - Certified Notary Public
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