Melia Tenorio-Pindter
Oxford,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Part Time Team Member
Menards
Lake Orion, MI
06.2021 - Current
- Worked different departments to provide optimal coverage and meet sales goals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified all merchandise was properly priced and labeled.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Barista
You, Me, And Bubble Tea
Oxford, MI
04.2017 - 08.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Oxford High School
Oxford, MI05.2020
Skills
- Money Handling
- Product Knowledge
- Attention to Detail
- Staff Training
- Sales Expertise
- Complex Problem-Solving
- Teamwork and Collaboration
- Computer Skills
- Continuous Development
- Willingness to Learn
- Guest Satisfaction
- Following Instructions
Timeline
Part Time Team Member
Menards
06.2021 - Current
Barista
You, Me, And Bubble Tea
04.2017 - 08.2019
High School Diploma -
Oxford High School