Melia Toomalatai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to a position with the Inspectre Solutions, Inc. Ready to help team achieve company goals. Knowledgeable and dedicated customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and/or co-workers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Accounting & Finance Administrative Assistant
Inspectre Solutions, Inc.
Dana Point, CA
03.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Slot Supervisor
Soboba Casino Resort
06.2021 - 02.2023
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
Slot Floor
Pechanga Resort & Casino
10.2017 - 03.2021
- Dispensed machine payouts and provided change for players.
- Handled money and voucher exchanges for customers.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Patrolled slot areas to provide customer service/satisfaction through prompt and timely payouts.
- Set up new loyalty memberships and updated existing accounts.
- Repaired problems and maintained machines in good working order.
- Connected with guests on personal level to build loyalty.
Clerk/Preloader
UPS
12.2007 - 09.2019
- Correctly addressed residential and business parcels for delivery.
- Used hand held scanners to scan packages prior to correctly addressing them for delivery.
- Sorted,lifted and loaded packages weighing up to 70 pounds on conveyor belts into delivery trucks for delivery.
- Maintained clean, orderly work environment free of hazards.
- Checked accuracy of product packaging and labeling, rectifying any issues.
Airline Ticket/Gate Agent
US Airways/American Airlines
01.2005 - 05.2007
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers to resolve booking issues, correct fares and clarify rules.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Directed passengers to correct airport terminal locations.
- Sold, printed and issued tickets to guests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
Bartender
Sam Houston Race Park
01.2002 - 01.2005
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted and organized regular bar inventory count to keep bar and drink supplies stocked and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Letter Carrier
USPS
01.1995 - 09.2002
- Provided prompt mail delivery to businesses and residences on specified route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Sorted and cased mail each day with high accuracy.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Distributed mail on foot to residences and businesses.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Planned and cased mail in sequence of delivery for designated route.
Education
California State San Bernardino
San Bernardino, CAHigh School Diploma -
Vista High School
Vista, CA06.1987
Skills
- Workflow Coordination
- Operations Monitoring
- Personnel Training
- Employee Performance Evaluation
- Slot Machine Operations
- Employee Scheduling
- Currency Exchange
- Machine Repair and Maintenance
- Exemplary Work Ethic
- Customer Service
- Cash Register Operation
- Inventory
- Making Change
- Handling Difficult Customers
- Highly Reliable
- Route Management
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
HOBBIES
Reading
Hiking
Bingo
Sporting Events
Accomplishments
Voted Slot Supervisor of the Quarter.
Selected Slot Floor of the Month multiple times.
Selected Letter Carrier of the Month, Year and Office.
Timeline
Accounting & Finance Administrative Assistant
Inspectre Solutions, Inc.
03.2023 - Current
Slot Supervisor
Soboba Casino Resort
06.2021 - 02.2023
Slot Floor
Pechanga Resort & Casino
10.2017 - 03.2021
Clerk/Preloader
UPS
12.2007 - 09.2019
Airline Ticket/Gate Agent
US Airways/American Airlines
01.2005 - 05.2007
Bartender
Sam Houston Race Park
01.2002 - 01.2005
Letter Carrier
USPS
01.1995 - 09.2002
California State San Bernardino
High School Diploma -
Vista High School
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