Summary
Overview
Work History
Education
Skills
Timeline
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Meliah Hernandez

Elk Grove,CA

Summary

I have lived in Elk Grove my whole life and was a multi-sport athlete for roughly 13 years. I recently attended Grand Canyon University after graduating high school but found it was not a good fit for me and am currently studying at CRC. I learn and catch on pretty quickly and have no problem getting what I call my, "customer-service personality" on during work.

Overview

2
2
years of professional experience

Work History

Take-Out Server/Runner/Crew Trainer

Chicago Fire Restaurant
03.2022 - Current
  • Developed job-specific competencies and performance standards.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Taught new team members correct procedures for all areas of operations.

Junior Counselor

Grand Canyon University GCE
08.2022 - 10.2022
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Connected callers with appropriate professional, department, or business.
  • Maintained accurate records of calls placed and received.
  • Answered average of a minimum of 50 calls per hour.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

Team Member

Pinkberry Frozen Yogurt
03.2021 - 08.2021
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted with inventory counts and stocking of merchandise.
  • Collected, arranged, and input information into database system.
  • Monitored and verified all merchandise was properly priced and labeled.

Education

High School Diploma -

Elk Grove High School
Elk Grove, CA
05.2022

Skills

  • Cash Handling
  • Production Preparation
  • Tool Preparation
  • Role Modeling
  • Cash Register Operations
  • Staff Training
  • Food Safety
  • Opening and Closing Procedures
  • Restaurant Operation
  • Payment Processing
  • Sales Expertise
  • Dress Code Enforcement

Timeline

Junior Counselor

Grand Canyon University GCE
08.2022 - 10.2022

Take-Out Server/Runner/Crew Trainer

Chicago Fire Restaurant
03.2022 - Current

Team Member

Pinkberry Frozen Yogurt
03.2021 - 08.2021

High School Diploma -

Elk Grove High School

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Meliah Hernandez