Meliah Roberts
Las Vegas,NV
Summary
Highly motivated and experienced Call Center representative with 1+ years of experience with 5+ years of experience in customer service and cash handling.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes.
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Care Assistant (PCA)
A BETTER LIFE HOMECARE
Las Vegas, USA
12.2025 - Current
- Performed personal care tasks, including bathing, dressing, grooming, toileting, eating, and mobility, along with related hygiene, medication management, and companionship.
PCA Personal Care Assistant
Freedom Care
Las Vegas, USA
01.2024 - Current
- Prepared meals for client while ensuring dietary needs were met.
Temporary Assignment
Labor Finders
Las Vegas, USA
01.2020 - Current
- Performed general labor and event setup as a call center representative and warehouse worker.
Call Representative
Telus International
Las Vegas, Nv
01.2026 - 05.2026
- Delivered product information and troubleshooting support to enhance customer satisfaction.
- Addressed customer complaints with empathy and professionalism to foster positive relationships.
- Collaborated with team members to improve service processes.
- Maintained knowledge of current products and promotions for accuracy.
- Followed scripts while adapting responses to individual customer needs.
- Escalated unresolved issues to appropriate departments for further assistance.
- Educated customers on billing procedures, processed payments, and facilitated payment option setups for seamless transactions.
- Documented customer interactions in the call center system.
Warehouse Worker
Amazon
Las Vegas, Nv
10.2024 - 11.2025
- Operated material handling equipment to transport products, enhancing workflow efficiency.
- Prepared orders for shipment, ensuring correct packaging and labeling.
- Prepared and packaged orders for shipment, ensuring accuracy in labeling and compliance with shipping standards.
- Operated material handling equipment to move products efficiently.
- Collaborated with team members to meet daily production goals effectively.
- Implemented best practices for safety and compliance within the warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe a safe work environment.
Warehouse Associate
Sendoso
Las Vegas, USA
02.2019 - 10.2022
- Picked and packed items for shipment, ensuring accuracy and efficiency.
- Operated warehouse equipment to load and unload shipments efficiently.
- Maintained accurate inventory records using inventory management software.
- Organized storage areas for optimal space utilization and accessibility.
Call Representative
Vgi call center
Las Vegas, Nevada
01.2020 - 08.2021
- Handled inbound and outbound calls while inputting and updating customer responses and information to ensure accurate records.
- Provided product information and troubleshooting support to customers.
- Resolved customer complaints with empathy and professionalism.
- Recorded customer interactions in call center system to maintain comprehensive service history.
- Documented customer interactions in the call center system.
- Worked with team members to streamline service processes, enhancing overall customer experience.
- Maintained knowledge of current products and promotions for accuracy.
Retail Sales Associate
One monarchy
Las Vegas, Nv
08.2019 - 05.2020
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Maintained organized displays for optimal product visibility.
- Processed transactions using point-of-sale systems efficiently.
- Collaborated with team members to ensure stock availability.
- Educated customers about promotions and loyalty programs.
- Resolved customer complaints with professionalism to maintain positive relationships.
- Monitored inventory levels to prevent stock shortages.
- Welcomed customers upon entering store and provided tailored assistance to improve satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Shift Lead
Dunkin' Donuts
Las Vegas, USA
09.2014 - 03.2018
- Coordinated staff schedules to optimize coverage during peak hours.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Assisted in resolving customer complaints to enhance overall experience.
- Resolved customer complaints to improve overall guest experience and satisfaction.
- Streamlined work processes to enhance service speed and quality.
- Guided and supported other team members.
- Responded to customer inquiries and complaints in a professional manner.
Education
Ed W Clark High School
Las Vegas, NVSkills
- Meal Preparation
- Warehouse experience
- Food Preparation
- Senior Care
- Cooking
- Commercial Cleaning
- Cashiering
- Laundry
- Home Care
- Caregiving
- Call center
- Cash Handling
- Nursing
- Professionalism
- Customer service
- Point-of-sale operations
- Product knowledge
- Team collaboration
- Communication skills
- Active listening
- Excellent communication skills
- Retail store operations
Certification
- First Aid Certification, Ongoing
- Guard Card, 12/01/25 to 03/01/26, Secure locations
Timeline
Call Representative
Telus International
01.2026 - 05.2026
Personal Care Assistant (PCA)
A BETTER LIFE HOMECARE
12.2025 - Current
Warehouse Worker
Amazon
10.2024 - 11.2025
PCA Personal Care Assistant
Freedom Care
01.2024 - Current
Temporary Assignment
Labor Finders
01.2020 - Current
Call Representative
Vgi call center
01.2020 - 08.2021
Retail Sales Associate
One monarchy
08.2019 - 05.2020
Warehouse Associate
Sendoso
02.2019 - 10.2022
Shift Lead
Dunkin' Donuts
09.2014 - 03.2018
Ed W Clark High School