Melianiz Vega

Assisted Customers with late payments

Offered extensions/deferrals/due date changes to customer needing ease with monthly payments

Sent out forms/documents to make customers aware of their contract details

Deescalated upset customers by positively responding to their concerns

Set up customers with recurring payments/one time payments to relieve them from late payment stress

Offered other external resources from other programs

• Handled customer complaints and inquiries in a courteous and efficient manner
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Developed strong customer relationships and loyalty through effective communication
• Responded to telephone inquiries and complaints following standard operating procedures
• Processed orders, returns, and exchanges in an accurate and efficient manner
• Processed orders and detailed transaction information to customers
• Provided exceptional customer service to clients in fast-paced call volume
• Offering excellent customer service from a work from home position
• Acquired all of the necessary equipment to achieve my daily tasks

• Started off as a cashier and three months later was promoted to a Customer Service Lead and six months after was promoted again to Sales Floor Supervisor
• Actively participated in recruiting efforts by interviewing potential candidates for open positions on the sales floor team
• Training new associates and handling their onboarding
• Managed daily store operations including cash handling and security protocols
• Responsible for opening and closing the store on my own
• Was a key holder
• Counting and verifying the store deposit, making change orders as needed, and counting registers
• Responsible for markdown, and leading the markdown team
• Making the schedule, fixing associates timecards, finding coverage as needed
• Deescalating customer issues and issuing discounts for damaged merchandise
• Gained stocking experience, worked in receiving often and was frequently asked to go to other stores to assist their team
• Was a team leader during stores inventory