Melica Elphage
Waldorf,MD
Summary
Business Analyst with extensive experience optimizing business processes and driving data-informed decision-making across diverse sectors. Skilled in data analysis, project management, and stakeholder engagement to enhance operational efficiency and align strategic goals. Passionate about fostering collaboration and leading innovative solutions that deliver measurable, transformative results.
Overview
18
18
years of professional experience
Work History
CEO
Zest~n~Spice Cuisines
01.2007 - Current
- Built brand awareness through marketing and social media
- Refine menu offerings based on feedback, boosting customer satisfaction and loyalty.
- Develop social media strategies to expand brand reach among younger demographics.
- Lead team workshops, fostering a positive workplace culture, and improving productivity.
- Ensure quality control in food preparation, maintaining health standards, and service excellence.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
Business Intelligence Analyst
BRMi (Battle Resource Management Inc.) / DHS – Head Quarters - (Department of Homeland Security)
01.2025 - 03.2025
- Engaged stakeholders to refine processes, enhancing strategic focus and collaboration.
- Created training materials to simplify complex concepts for diverse audiences.
- Analyzed FITARA data with Power BI, offering insights for informed decision-making.
- Facilitated interactive presentations that empowered stakeholders with compliance knowledge, promoting an organization's culture of informed decision-making.
- Streamlined stakeholder engagement processes, resulting in enhanced collaboration and a more strategic approach to project execution.
- Maintain project trackers in SharePoint and execute project plans.
- Coordinate content for the Bi-Annual FITARA, ITAR, and COE Meetings
Project Analyst
Sparks Group / WMATA (Washington Metropolitan Area Transit Authority)
09.2024 - 12.2024
- Analyzed data to enhance efficiency, achieving notable workflow improvements.
- Collaborated with teams to meet deadlines, ensuring seamless project execution.
- Developed reports to guide strategic decisions, driving significant changes.
- Implemented project tracking tools, streamlining workflows, and enhancing transparency.
- Maintained project documentation, ensuring compliance with regulatory standards.
- Monitored project progress against key milestones, resulting in a 10% decrease in missed deadlines.
Governance Analyst
Science Applications International Corporation / USDA (U.S Dept. of Agriculture)
01.2022 - 05.2023
- Managed SOPs, boosting compliance to improve efficiency and organization.
- Led teams to update guides, enhancing workflow transparency.
- Conducted Excel analysis, improving report accuracy.
- Optimized SharePoint, streamlining document access.
- Supported IT budgets, aligning with financial goals.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Collected, arranged, and input information into SharePoint system.
Business Analyst
HeiTECH Services, Inc / HHS (Dept. of Health and Human Services)
11.2020 - 12.2021
- Coordinated governance meetings, reduced decision time by 40%, and enhanced policy adherence.
- Implemented pivot charts, halving report time, and boosting data reporting efficiency.
- Managed FITARA projects, increasing compliance and operational efficiency.
- Developed data-driven dashboards, improving project metric visibility and decision-making.
- Collaborated with cross-functional teams to gather requirements, resulting in enhanced project alignment and a 30% reduction in delivery times.
- Designed and launched a new data visualization tool, increasing stakeholder engagement and enabling faster decision-making processes.
- Streamlined data analysis processes, leading to significant reductions in report generation time and enhanced decision-making capabilities.
- Analyzed stakeholder feedback to refine project requirements, fostering more substantial alignment with business objectives and driving notable increases in project success rates.
Billing Analyst/Executive Assistant
Takoma Academy
12.2018 - 11.2020
- Coordinated TRB meetings, ensuring compliance and driving efficiency improvements.
- Streamlined billing, enhancing accuracy and cash flow, and reducing billing discrepancies.
- Led COVID-19 safety project, achieving zero transmissions and maintaining operations.
- Provided executive support, optimizing schedules, and fostering collaborative environments.
- Conducted comprehensive audits, providing actionable insights that significantly improved compliance with federal IT regulations.
- Developed and enforced new policies, conducting quality checks to uphold compliance standards and mitigate operational risks.
- Implemented new policies and conducted quality checks, ensuring compliance standards were upheld while minimizing operational risks.
Accounts Payable Specialist
American Farm Bureau Federation
11.2017 - 11.2018
- Analyzed billing procedures, resolved discrepancies, and improved cash flow by 25%.
- Recovered $50,000 in unpaid funds, reducing delinquent accounts by 40%.
- Implemented inventory tracking, saving 10+ hours weekly, reducing replenishment time by 40%.
- Standardized invoicing, cutting billing errors by 20%, and enhancing customer satisfaction.
- Processed 100+ expense reports, simplifying reimbursement and reducing time by 40%.
- Collaborated with cross-functional teams to implement best practices in accounts payable, fostering a culture of efficiency and accuracy.
- Maintained meticulous financial records for accounts payable, ensuring compliance and bolstering the organization’s financial integrity.
- Streamlined accounts payable processes, substantially improving payment accuracy and reducing processing times significantly.
- Conducted comprehensive audits of vendor accounts, identifying discrepancies that led to marked gains in payment accuracy and stronger vendor relationships.
Accounting Specialist – Team Lead
National Governors Association
08.2012 - 10.2017
- Managed AP/AR, enhancing financial reporting, and uncovering revenue growth opportunities.
- Led new accounting software implementation, improving team collaboration and efficiency.
- Streamlined record-keeping, reducing data retrieval time and boosting accuracy.
- Coordinated travel and vendor setups, ensuring seamless operations and timely closures.
- Analyzed financial documents to uncover cost-saving opportunities, leading to measurable improvements in overall financial performance.
- Coordinated with team members to define system requirements for new accounting software, fostering collaboration and enhancing operational efficiency.
- Facilitated the development of corrective action plans for IT system errors, promoting team engagement and driving a 25% reduction in operational costs.
- Implemented robust financial reporting processes, yielding substantial decision-making and strategic planning improvements.
Education
Bachelors - Computer Science / Technology
Bowie State University
Bowie, MD01.2028
Associate of Applied Science - Culinary Arts
Stratford University
Falls Church, VA12.2006
Skills
Critical Thinking, Strong Written & Verbal Communication, Problem-Solving, Attention to Detail, Leadership & Team Collaboration, Time Management, Stakeholder Relationship Management,
Technical Skills - SQL, Python programming, SharePoint, ServiceNow, JIRA, Java, Power BI, Database, Microsoft Office 365(Excel, Word, Access, PowerPoint, Outlook Teams), Zoom, QuickBooks, Dynamics SL, Data-Basics Accounting
Timeline
Business Intelligence Analyst
BRMi (Battle Resource Management Inc.) / DHS – Head Quarters - (Department of Homeland Security)
01.2025 - 03.2025
Project Analyst
Sparks Group / WMATA (Washington Metropolitan Area Transit Authority)
09.2024 - 12.2024
Governance Analyst
Science Applications International Corporation / USDA (U.S Dept. of Agriculture)
01.2022 - 05.2023
Business Analyst
HeiTECH Services, Inc / HHS (Dept. of Health and Human Services)
11.2020 - 12.2021
Billing Analyst/Executive Assistant
Takoma Academy
12.2018 - 11.2020
Accounts Payable Specialist
American Farm Bureau Federation
11.2017 - 11.2018
Accounting Specialist – Team Lead
National Governors Association
08.2012 - 10.2017
CEO
Zest~n~Spice Cuisines
01.2007 - Current
Bachelors - Computer Science / Technology
Bowie State University
Associate of Applied Science - Culinary Arts
Stratford University
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