MELIDA CONSTANZA
Elmhurst
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate interdepartmental communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Long Term Foster Care – Behavioral Crisis Intervention Specialist
Rising Ground
New York, NY
08.2025 - Current
- Provide crisis intervention and behavioral support to youth in foster care, utilizing De-escalation techniques and trauma-informed practices to ensure safety and emotional safety.
- Facilitate life skills workshops and individualized coaching focused on Communication, budgeting, problem solving, independence, and community integration.
- Collaborated with multidisciplinary teams, foster parents, schools, and community Providers to coordinate services, advocate for youth needs, and support successful outcomes.
Youth Care Worker
Rising Ground
The Bronx, NY
10.2023 - 08.2025
- Provided key emotional support to vulnerable youths
- Managed and lead activities promoting growth in mental, emotional, and life skills areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Supported and mentored youth in developing skills to ease transitioning upon discharge.
Senior Crew Member
Trader Joe's
New York, NY
06.2021 - 11.2023
- Learned the responsibilities of running a store and take care of task
- Effective communication with employees and customers
- Went from an employee to a manager
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
Old Navy Seasonal
Retail
New York, NY
10.2021 - 07.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained store appearance, ensuring merchandise was displayed attractively and organized effectively.
- Assisted in inventory management, tracking stock levels and facilitating replenishment of high-demand items.
Target Seasonal
Retail
New York, NY
01.2021 - 04.2021
- Guided customers in selecting products that met their needs, enhancing overall satisfaction.
- Trained new staff on company policies, product information, and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Manhattan Comprehensive Night and Day High School
ManhattanRadiologic Technology
La Guardia Community College
Queens08-2024
Skills
- Time Management
- Verbal and Written Communication
- Team Contribution
- Clear Communication
- Teamwork and Collaboration
- Performance Improvement
- Workplace Efficiency
- Complex Problem-Solving
- Interactive Communication Skills
- Telephone Etiquette
LANGUAGES
English - Full Professional
Spanish - Full Professional
PROFESSIONAL DEVELOPMENT
- NPBIS Leadership Forum (Hartford, CT, May 2026)
- Participated in a professional development session focused on Positive Behavioral Interventions and Supports (PBIS), trauma-informed care Behavior management, and youth engagement strategies.
Timeline
Long Term Foster Care – Behavioral Crisis Intervention Specialist
Rising Ground
08.2025 - Current
Youth Care Worker
Rising Ground
10.2023 - 08.2025
Old Navy Seasonal
Retail
10.2021 - 07.2023
Senior Crew Member
Trader Joe's
06.2021 - 11.2023
Target Seasonal
Retail
01.2021 - 04.2021
High School Diploma -
Manhattan Comprehensive Night and Day High School
Radiologic Technology
La Guardia Community College