Melida Garcia
New York,NY
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
Teamster Local Union 237
New York, NY
07.2023 - Current
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Received parcels, routed mail and opened packages for staff.
- Handled diverse needs for clients in-person, by phone or through email.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Supported office security by following safety procedures and controlling access via reception desk.
- Created fliers, brochures and social media posts to communicate brand objectives.
Receiving Clerk
Cambridge Corporate Services
New York, NY
08.2016 - 07.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Receptionist
Tommy Hilfiger
New York, NY
06.2008 - 10.2016
- Greeted customers, delivery persons and official representatives.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Displayed professional standards at reception desk to impress visitors.
- Handled diverse needs for clients in-person, by phone or through email.
- Operated multi-line telephone system to handle high volume of daily calls to 8 floors and office.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Organized meeting spaces for staff and prepared related materials.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Scheduled and confirmed appointments and meetings for management team.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
Associate of Arts - Liberal Arts And General Studies
CUNY
New York, NY04.1996
Skills
- Appointment Setting
- Appointment Scheduling
- Reception Management
- Supply Management
- Call Handling
- Client Relations
- Facilities Management
- Data Entry
- Scheduling
- Customer Service
- Phone and Email Etiquette
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist Administrator
Teamster Local Union 237
07.2023 - Current
Receiving Clerk
Cambridge Corporate Services
08.2016 - 07.2022
Receptionist
Tommy Hilfiger
06.2008 - 10.2016
Associate of Arts - Liberal Arts And General Studies
CUNY
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