Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Melida Oliva

NORTH WEYMOUTH,MA

Summary

Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities. Resolves and improves sources of dissatisfaction to retain happy and loyal patrons.

Overview

22
22
years of professional experience

Work History

Guest Service Manager

Seaport Hotel
Boston, MA
08.2002 - Current
  • Assisted guests at check-in, providing information on various services within hotel.
  • Managed team of front desk agents.
  • Scheduling the front desk staff.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Built and maintained productive relationships with employees.
  • Reserved guest rooms over phone, in person.
  • Maintaining the Gift Shop.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Monitored customer service operations to ensure quality standards were met.

Education

High School Diploma -

St. Gregory High School
Boston, MA
05-1988

Skills

  • Schedule Coordination
  • Guest Relations
  • Team Management
  • Strong leadership
  • Front Desk Operations
  • Hotel operations
  • Guest Services

Languages

Spanish
Professional

References

References available upon request.

Timeline

Guest Service Manager

Seaport Hotel
08.2002 - Current

High School Diploma -

St. Gregory High School

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Melida Oliva