Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melidza Acosta

Bronx,NY

Summary

Dynamic leader with a proven track record at Bath and Body Work, enhancing team productivity and fostering a culture of excellence. Skilled in operations management and exceptional communication, I excel in driving performance and employee motivation. Achieved significant improvements in workflow efficiency and staff retention through innovative strategies and a focus on safety and professional development.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Carters
West Nyack, NY
02.2025 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Supervisor

Bath and Body Work
10.2022 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Help with staff scheduling.
  • Help approximately 100 customers a day.

Manager

Boost Moble
08.2017 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Helped approximately more than 50 customers a day with their phone issues.

Substitute Teacher

Sacred Heart Headstart
03.2011 - 11.2016
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Supervised lunchroom and recess activities.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Maintained a good professional relationship with all my 20 students.

Education

High School Diploma -

South Bronx High School
Bronx, NY
07-2000

Skills

  • Customer service
  • Decision-making
  • Team building
  • Training and mentoring
  • Staff management
  • Schedule development
  • Operations management
  • Employee motivation
  • Inventory control
  • Staff discipline
  • Coaching and mentoring
  • Payroll processing
  • Performance management
  • Teamwork and collaboration
  • Excellent communication
  • Professionalism

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Manager

Carters
02.2025 - Current

Supervisor

Bath and Body Work
10.2022 - 02.2025

Manager

Boost Moble
08.2017 - 08.2022

Substitute Teacher

Sacred Heart Headstart
03.2011 - 11.2016

High School Diploma -

South Bronx High School

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Melidza Acosta