Meliece Van Gerrevink
Sun City West,AZ
Summary
Dynamic and compassionate professional with a proven track record at Phoenix Veterinary Referral and Emergency, excelling in patient relationship management and emergency pet care. Adept at enhancing operational efficiency and fostering strong client connections through effective communication and attention to detail, ensuring optimal care and satisfaction for pet owners.
Overview
8
8
years of professional experience
Work History
Veterinarian Customer Services Representative
Phoenix Veterinary Referral and Emergency
Phoenix, AZ
04.2025 - Current
- Maintained accurate medical records utilizing electronic health record systems.
- Cultivated strong client relationships by delivering clear communication regarding pet healthcare needs and follow-up appointments.
- Adapted quickly to new policies and procedures, enhancing operational efficiency within the team.
- Increased first-call resolution rates by carefully listening to clients'' needs and providing accurate information based on their inquiries.
- Provided emergency services during after-hours situations for critical patient care when needed.
- Cultivated a welcoming atmosphere for pet owners by addressing concerns with empathy and delivering thorough explanations of treatment options.
Pharmacy Technician Trainee
Fry’s Food Store
Peoria, AZ
09.2023 - 01.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Operated pharmacy software systems to process prescriptions efficiently.
- Managed confidential patient information with utmost discretion, ensuring compliance with HIPAA regulations throughout tenure as pharmacy technician trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Exhibited unwavering professionalism and integrity while upholding ethical standards in pharmacy technician trainee role.
Office Assistant
COPA Health
Glendale, AZ
09.2022 - 09.2023
- Oversaw patient scheduling and appointment coordination to optimize office efficiency.
- Coordinated visitor reception for over 60 individuals daily, promptly informing staff of scheduled arrivals to enhance office efficiency.
- Engaged with over 150 customers daily via phone to deliver information and facilitate connections with clinical teams.
- Administered a variety of clerical functions, addressing both routine and specialized requirements.
- Executed clerical tasks including filing, copying, and mail distribution.
Case Aide
Arizona Department of Child Safety (DCS
Phoenix, AZ
07.2021 - 07.2022
- Collaborated with case management team to support families and children in social service programs. Provided assistance in delivering various services to enhance family well-being. Engaged in fieldwork to address the needs of clients effectively.
- Facilitated transportation of children to appointments, ensuring timely attendance and compliance with case management protocols.
- Assisting DCS Case Managers with filing, disclosures, packets, case notes, etc
- Entering case notes into the computer-based Case Management System
- Participating in a variety of meetings and/or client hearings, as requested
- Managed daily response to approximately 60 calls from child abuse hotline.
- Compiled and submitted reports from child abuse hotline for investigative follow-up.
- Accessed and analyzed reports through Guardian application to aid investigation teams in their inquiries.
Site Manager
Signature Parking
Vallejo, CA
10.2020 - 05.2021
- Managed vehicle parking and retrieval efficiently during peak hours.
- Provided exceptional customer service, ensuring guest satisfaction and loyalty.
- Coordinated with hospital management to align valet services with guest expectations.
- Trained and mentored valet staff, promoting best practices in customer service.
- Developed scheduling systems to optimize staffing and reduce wait times.
- Analyzed feedback to identify areas for service improvement, driving operational excellence.
Barista
Starbucks
Peoria, AZ
08.2019 - 08.2020
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new baristas on beverage preparation techniques and operational procedures.
- Monitored inventory levels, ensuring timely restocking of supplies to meet demand.
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
Customer Service Specialist
Fry’s Food Store
Peoria, AZ
12.2017 - 08.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on customer service protocols and store policies to ensure consistency.
- Managed inventory levels and restocking processes to maintain product availability.
- Implemented feedback mechanisms to improve service delivery based on customer insights.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05-2018
Skills
- Compassionate Owner communication
- Emergency pet care
- Medical charts and records
- Safety precautions and measures
- Attention to detail
- Time management
- Teamwork
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Multitasking Abilities
- Reliability
Timeline
Veterinarian Customer Services Representative
Phoenix Veterinary Referral and Emergency
04.2025 - Current
Pharmacy Technician Trainee
Fry’s Food Store
09.2023 - 01.2025
Office Assistant
COPA Health
09.2022 - 09.2023
Case Aide
Arizona Department of Child Safety (DCS
07.2021 - 07.2022
Site Manager
Signature Parking
10.2020 - 05.2021
Barista
Starbucks
08.2019 - 08.2020
Customer Service Specialist
Fry’s Food Store
12.2017 - 08.2019
High School Diploma -
Sunrise Mountain High School