Melika Ahvaz
Centreville,VA
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
7
7
years of professional experience
Work History
Host/Server
Great American Restaurants, Sweetwater Tavern
07.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Answered customer questions about hours, seating, and menu information.
Front Desk Receptionist
Boardroom Salon
06.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
1st Assistant Manager
South Moon Under
04.2021 - 05.2023
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Stylist
South Moon Under
07.2019 - 03.2020
Cashier/Box Office/Floor Staff
Cinemark
08.2018 - 03.2020
Education
High School Diploma -
Fairfax High School
Fairfax, VA05-2020
Skills
- Providing Constructive Feedback
- Performance Coaching
- Recruitment Strategies
- Strategic Project Oversight
- Effective Communication
- Effective Team Collaboration
- Analytical Problem-Solving
- Flexibility in Changing Environments
- Efficient Task Organizer
- Customer Service Expertise
Languages
Persian
Native or Bilingual
Timeline
Front Desk Receptionist
Boardroom Salon
06.2023 - 09.2023
1st Assistant Manager
South Moon Under
04.2021 - 05.2023
Host/Server
Great American Restaurants, Sweetwater Tavern
07.2020 - Current
Stylist
South Moon Under
07.2019 - 03.2020
Cashier/Box Office/Floor Staff
Cinemark
08.2018 - 03.2020
High School Diploma -
Fairfax High School
Similar Profiles
Kylah WrolstadKylah Wrolstad
Server at Great American Restaurants- Sweet Water TavernServer at Great American Restaurants- Sweet Water Tavern
Dahlia JaleelDahlia Jaleel
Hospitality Leader at Great American RestaurantsHospitality Leader at Great American Restaurants
Alexandra SandaAlexandra Sanda
Hostess at Ozzie's Good Eats, Great American RestaurantsHostess at Ozzie's Good Eats, Great American Restaurants