Melika Naima
PLEASANT HILL,CA
Summary
Results-driven professional committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales. Goal-oriented Sales Development Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with 10 years of experience utilizing consultative sales methods to develop new business. Polished in creating new sales and outreach opportunities and deflecting objections.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Services Representative
First Citizens Bank
01.2024 - Current
- Supported sales team members with creating proposals, presentations, and other materials for successful client interactions.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Implemented data-driven strategies to identify trends and optimize business performance across various metrics.
- Managed accounts receivable functions by generating invoices accurately tracking outstanding payments ensuring timely collection efforts were made when necessary.
- Contributed to business growth by identifying potential opportunities and conducting market research.
- Developed strong relationships with clients to foster trust, loyalty, and long-term partnerships in a competitive marketplace.
Business Development Representative
Valor PayTech
04.2023 - 01.2024
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities..
- Trained new employees on calls, meetings, adding value and how to handle customer objections.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed business pipeline using cold and warm techniques.
- Attending conferences and trade shows and represent Valor PayTech values.
Sales Development Representative
Intercom
07.2022 - 03.2023
- Won new business by articulating full value of company's capabilities to prospects
- Prospecting using Sales Navigator in high volume and connecting with prospects using Outreach and Salesforce
- Built and managed accurate sales pipeline to maintain high volume of activity
- Collaborated with 10 marketing and sales team to increase brand awareness and uncover new leads
- Worked independently with minimal supervision
- Prioritized tasks and projects to meet tight deadlines
- Set and achieved company defined sales goals
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Increased sales volume by adding +100 accounts in small businesses territory.
Sales Representative
Crosscountry Mortgage
12.2020 - 07.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Built and managed accurate sales pipeline to maintain high volume of activity
- Won new business by articulating full value of company's capabilities to prospects
- Worked independently with minimal supervision
- Met existing customers to review current services and expand sales opportunities
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Selected correct products based on customer needs, product specifications and applicable regulations
- Quoted prices, credit terms and other bid specifications
- Presented information to customers, peers and management
- Retained excellent client satisfaction ratings through outstanding service delivery.
Personal/Business Account Specialist
JPMorgan Chase
01.2016 - 11.2020
- MOD
- Set up new customer accounts and updated existing profiles with latest information
- Adhered to standards of quality and service as well as all compliance requirements
- Completed routine and complex account updates to resolve problems
- Reviewed account activity to assess financial status and evaluate discrepancies
- Motivated team members to meet and exceed sales targets
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Bank Teller
Wells Fargo
02.2014 - 10.2016
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Counted and packaged currency and coins
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Provided customer records, account statements and copies of checks
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Sold and cross-sold bank products to new and existing customers
- Placed orders for customer checks and verified starting numbers
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps.
Education
BBA - Business Management
Azad University
Tehran - IranSkills
- Hubspot / Salesforce
- Outreachio / SalesLoft
- ZoomInfo / LinkedIn Sales Navigator
- Customer Service and Assistance
Certification
NMLS SAFE ACT License
Timeline
Business Services Representative
First Citizens Bank
01.2024 - Current
Business Development Representative
Valor PayTech
04.2023 - 01.2024
Sales Development Representative
Intercom
07.2022 - 03.2023
Sales Representative
Crosscountry Mortgage
12.2020 - 07.2022
Personal/Business Account Specialist
JPMorgan Chase
01.2016 - 11.2020
Bank Teller
Wells Fargo
02.2014 - 10.2016
BBA - Business Management
Azad University
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