MELIKKA SMITH-SCOTT
New York,NY
Summary
People-oriented spirited professional with over 15 years of established skills in the retail banking, sales, and customer service fields. A tactful manager who is accustomed to handling sensitive data, thrives in goal driven environments and whose commitment to perform quality work will make a positive contribution to an institution.
Overview
10
10
years of professional experience
Work History
Office Manager
Galaxy Gives
05.2022 - 10.2022
- Performed general office management duties such as data entry, report drafting and meeting coordination.
- Acted as point of contact for incoming guests, grantees, senior management, and technological issues.
- Scheduled and managed travel arrangements, lodging and itineraries for staff members and executives.
- Assisted in the onboarding and transitioning of staff scheduling orientations and explanation of benefits.
- Managed staff expenses, invoices and vendor relations contracts adhering to budgetary guidelines.
- Implemented office policies and procedures to maintain a safe, pleasant, and efficient work environment.
- Created internal and external event calendars to keep staff and members abreast of community events.
- Organized and managed team building and external events such as private dinner, galas, and company celebrations.
Financial Service Associate
TD Bank
09.2021 - 05.2022
- Assisted in the management and operational support of over 15 branches regionally.
- Developed and implemented risk management strategies to minimize financial losses.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Created and maintained detailed database to develop promotional sales.
- Tracked customer service cases and updated service software with customer information.
- Coordinated customer service initiatives to improve performance and uplift satisfaction scores.
- Achieved established net profit growth for company, regional team and individual performance through teamwork and consultative sales strategy on customers.
- Continuously performed at 100% satisfaction survey rate for "legendary customer experiences."
Store Supervisor
TD Bank
05.2017 - 09.2021
- Trained banking staff on policies, regulations, and sales techniques to surpass delegated sales goals.
- Mentored and developed staff through coaching sessions and individual performance improvement plans.
- Provided strategic leadership with emphasis on growth, profitability, and superb customer service.
- Prospected and profiled new relationships through in store, volunteerism, and charitable event activities.
- Served as a multiple stakeholder liaison mitigating data exposure, financial loss and negative organizational imagery.
- Developed internal partnerships referring merchant services, mortgage, and insurance products.
- Reviewed business profiles to ensure required information is completed and is regulatory compliant.
- Demonstrated excellent interpersonal communication through Zoom, Asana, Stack and Salesforce software.
Financial Service Representative
Berkshire Bank
07.2015 - 07.2016
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Opened, closed, and updated accounts for customers.
- Originated loans updating borrowers through loan application, approval and closing processes.
- Created and approved wire transfers verifying sender, recipient, account information and wire purposes.
- Marketed and cross sold deposit and lending products enhancing consumer banking relationship.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Teller Supervisor
Berkshire Bank
01.2014 - 07.2015
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Trained new employees in cash handling procedures, bank policies and monetary security to promote compliance with established standards.
- Led weekly sales campaigns and procedure revises to ensure an abreast sale and service-oriented staff.
- Executed enhanced executive duties such as branch audits, employee annual reviews and exit interviews
- Managed operational procedures such as branch cash orders, ATM reconcilement and safe deposit audit.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Teller
First Niagara Bank
11.2012 - 01.2014
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners to deepen financial service relationship.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Bachelor of Science - Fashion Merchandising Management
Fashion Institute of Technology, State University of New York
New York, NY05.2011
Skills
- New York State Public Notary
- NMLS Registration
- ATM Stocking and Operation
- Customer Information Databases
- Financial Due Diligence
- Client Acquisition
Timeline
Office Manager
Galaxy Gives
05.2022 - 10.2022
Financial Service Associate
TD Bank
09.2021 - 05.2022
Store Supervisor
TD Bank
05.2017 - 09.2021
Financial Service Representative
Berkshire Bank
07.2015 - 07.2016
Teller Supervisor
Berkshire Bank
01.2014 - 07.2015
Teller
First Niagara Bank
11.2012 - 01.2014
Bachelor of Science - Fashion Merchandising Management
Fashion Institute of Technology, State University of New York