Referral Coordinator
Village Medical Centers
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
- Streamlined patient referral process, leading to more efficient tracking of patient appointments and follow-ups.
- Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
