Melina Amaya
Hollywood,FL
Summary
Bilingual Guest Service Professional looking to obtain a challenging position utilizing experience and skills towards the overall success of the company and opportunity to grow. Self-initiator, fast learner, detail oriented, energetic and knowledgeable with commitment to personal and professional ethics. Thrive in fast-paced environments, work well independently or as part of a team. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
10.2019 - Current
- Answered six phone lines, scheduled/canceled appointments, explained in detail questions regarding insurance, and patient accounts
- Organized, maintained files and filing system for new and existing patients
- Responsible for scheduling and confirming patient appointments
- Frequently receive customer satisfaction scores 95% positive
- Highly efficient at dental procedure preparation
- Patient Data entry, verifying insurance, collecting payments, maintain health histories and patient record
- Logging daily monetary transactions, inventory control/ordering
- Assist Dentist in patient care, sterilization of instruments, chair side assisting, digital X-rays, alginate impressions, coronal polishing, charting, infection control, and hygiene instruction.
Cash Ops Associate
Hardrock Seminole Classic Casino
- 10.2019
- Engage customers by greeting them in a warm, friendly, and helpful manner in a timely fashion while quickly determining their needs
- Answered phone lines and assisted customers with question
- Responded to customer questions and request in a prompt and efficient manner
- Responsible for product returns, cash refunds, and product exchange requests from customers; use the opportunity of the interaction with customers to increase their experience
- Build relationships with customers to increase likelihood of repeated business, thereby contributing to achieving the GEM score.
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
03.2013 - 08.2017
- Answered six phone lines, scheduled/canceled appointments, explained in detail questions regarding insurance, and patient accounts
- Organized, maintained files and filing system for new and existing patients
- Responsible for scheduling and confirming patient appointments
- Frequently receive customer satisfaction scores 95% positive
- Highly efficient at dental procedure preparation
- Patient Data entry, verifying insurance, collecting payments, maintain health histories and patient record
- Logging daily monetary transactions, inventory control/ordering
- Assist Dentist in patient care, sterilization of instruments, chair side assisting, digital X-rays, alginate impressions, coronal polishing, charting, infection control, and hygiene instruction.
Head Cashier/Usher
Flippers Cinema
10.2011 - 03.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Reviewed tickets for authenticity and applicability to particular event.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
Cashier
Dollar General
03.2010 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
McArthur High School
Dental Assistant Program -
Concord Career College
01.2013
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Insurance Verification
- Appointment Coordination
- Continuing education
- Software Navigation
- Treatment Planning
- Lab case management
- Claims Processing
- Clinical coordination
- Dental Terminology
- Supply Ordering
Certification
- CPR
- OSHA
- HIPAA
- Expanded functions
Languages
Spanish
Native or Bilingual
Timeline
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
10.2019 - Current
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
03.2013 - 08.2017
Head Cashier/Usher
Flippers Cinema
10.2011 - 03.2013
Cashier
Dollar General
03.2010 - 08.2010
Cash Ops Associate
Hardrock Seminole Classic Casino
- 10.2019
High School Diploma -
McArthur High School
Dental Assistant Program -
Concord Career College
- CPR
- OSHA
- HIPAA
- Expanded functions
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