Melina Amaya
Hollywood,FL
Summary
Bilingual Guest Service Professional looking to obtain a challenging position utilizing experience and skills towards the overall success of the company and opportunity to grow. Self-initiator, fast learner, detail oriented, energetic and knowledgeable with commitment to personal and professional ethics. Thrive in fast-paced environments, work well independently or as part of a team. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
2019.10 - Current
- Answered six phone lines, scheduled/canceled appointments, explained in detail questions regarding insurance, and patient accounts
- Organized, maintained files and filing system for new and existing patients
- Responsible for scheduling and confirming patient appointments
- Frequently receive customer satisfaction scores 95% positive
- Highly efficient at dental procedure preparation
- Patient Data entry, verifying insurance, collecting payments, maintain health histories and patient record
- Logging daily monetary transactions, inventory control/ordering
- Assist Dentist in patient care, sterilization of instruments, chair side assisting, digital X-rays, alginate impressions, coronal polishing, charting, infection control, and hygiene instruction.
Cash Ops Associate
Hardrock Seminole Classic Casino
- 2019.10
- Engage customers by greeting them in a warm, friendly, and helpful manner in a timely fashion while quickly determining their needs
- Answered phone lines and assisted customers with question
- Responded to customer questions and request in a prompt and efficient manner
- Responsible for product returns, cash refunds, and product exchange requests from customers; use the opportunity of the interaction with customers to increase their experience
- Build relationships with customers to increase likelihood of repeated business, thereby contributing to achieving the GEM score.
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
2013.03 - 2017.08
- Answered six phone lines, scheduled/canceled appointments, explained in detail questions regarding insurance, and patient accounts
- Organized, maintained files and filing system for new and existing patients
- Responsible for scheduling and confirming patient appointments
- Frequently receive customer satisfaction scores 95% positive
- Highly efficient at dental procedure preparation
- Patient Data entry, verifying insurance, collecting payments, maintain health histories and patient record
- Logging daily monetary transactions, inventory control/ordering
- Assist Dentist in patient care, sterilization of instruments, chair side assisting, digital X-rays, alginate impressions, coronal polishing, charting, infection control, and hygiene instruction.
Head Cashier/Usher
Flippers Cinema
2011.10 - 2013.03
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Reviewed tickets for authenticity and applicability to particular event.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
Cashier
Dollar General
2010.03 - 2010.08
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
McArthur High School
Dental Assistant Program -
Concord Career College
01.2013
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Insurance Verification
- Appointment Coordination
- Continuing education
- Software Navigation
- Treatment Planning
- Lab case management
- Claims Processing
- Clinical coordination
- Dental Terminology
- Supply Ordering
Certification
- CPR
- OSHA
- HIPAA
- Expanded functions
Languages
Spanish
Native or Bilingual
Timeline
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
2019.10 - Current
Dental Administrator Assistant
Birns & Birns General & Cosmetic Dentistry
2013.03 - 2017.08
Head Cashier/Usher
Flippers Cinema
2011.10 - 2013.03
Cashier
Dollar General
2010.03 - 2010.08
Cash Ops Associate
Hardrock Seminole Classic Casino
- 2019.10
High School Diploma -
McArthur High School
Dental Assistant Program -
Concord Career College
- CPR
- OSHA
- HIPAA
- Expanded functions
Similar Profiles
TAMMI-ANN ESTIMETAMMI-ANN ESTIME
Dental Assistant, Front Desk at BIRNS BIRNS DENTAL OFFICEDental Assistant, Front Desk at BIRNS BIRNS DENTAL OFFICE
Michael S. McCuneMichael S. McCune
Engineer, System Design and IT Consultant at Birns and SawyerEngineer, System Design and IT Consultant at Birns and Sawyer
Sandra AlvaradoSandra Alvarado
Treatment Coordinator at Richardson General & Cosmetic DentistryTreatment Coordinator at Richardson General & Cosmetic Dentistry