Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Melina Cano

Holland,MI

Summary

Diligent professional offering 7 years of experience in aggressively promoting and selling client products to achieve company quotas and expectations. Accommodating, welcoming and skilled in recommending merchandise based on individual requirements. Proficient in Microsoft Office and Google Suite.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Dairy Queen
Holland, MI
06.2017 - 02.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Monitored customer order process and addressed customer issues.
  • Followed company security procedures for handling large sums of money.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted and balanced cashier drawers.
  • Answered customer inquiries regarding store policies and procedures.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained work area and kept cash drawer organized.
  • Performed other duties as assigned by management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Retail Sales Associate

Burlington
Holland, MI
02.2021 - 07.2021
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Greeted customers upon entering the store and provided assistance.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed returned merchandise according to company policies.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Promoted special offers and discounts to encourage additional purchases.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Created price tags and merchandise signs for new items.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered store and merchandise questions and led customers to wanted items.
  • Helped customers by answering questions and locating merchandise.
  • Operated point-of-sale systems accurately to process payments from customers.

Receptionist

Black Tulip Salon & Spa
Holland, MI
08.2019 - 10.2019
  • Coordinated pick-up and delivery of express mail services.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of 10 calls and emails daily.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Esthetician

Design 1 Hair Salon & Day Spa
Grand Rapids, MI
07.2021 - 06.2023
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Inspected client's skin to determine best courses of treatment.
  • Developed a thorough understanding of available services by participating in training sessions.
  • Built positive client relationships and guided clients through treatments.
  • Conducted private client consultations.
  • Maintained up-to-date knowledge of latest trends in esthetics industry through research.
  • Set up patient rooms and sterilized equipment.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Assisted in marketing efforts by providing input on promotional materials and events.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Meticulously maintained spa appearance and cleanliness.
  • Supported profitability by upselling products and services and processing sales.
  • Provided excellent customer service and skincare treatments to clients.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Communicated effectively with other members of the spa team regarding client concerns.

Brow Artist

Ulta Salon
Mount Pleasant, MI
09.2023 - Current
  • Entered and updated new customer details in customer relationship management software.
  • Resolved any customer complaints or issues promptly and professionally.
  • Developed new styles and techniques.
  • Demonstrated knowledge of all current trends in brow shaping and design.
  • Operated cash registers to receive payments from patrons.
  • Educated customers about makeup application techniques for eyebrows.
  • Improved client experiences by creating relaxing, comfortable salon environment.
  • Managed client appointments efficiently while providing excellent customer service.
  • Developed relationships with regular clients to ensure satisfaction with services provided.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Assisted receptionist by answering phones, scheduling appointments and collecting payments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

QA Analyst Certification -

Test Pro
Remote
05-2023

High School Diploma -

West Ottawa High School
Holland, MI
05-2019

Skills

  • Product Recommendations
  • Payment Collection
  • Drawer Balancing
  • Customer Assistance
  • Customer Service
  • POS Systems
  • Order Verification
  • Customer Relations
  • Records Maintenance
  • Written and Verbal Communication
  • Guest Inquiries

Certification

  • Cosmetology License
  • QA Analyst Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Brow Artist

Ulta Salon
09.2023 - Current

Esthetician

Design 1 Hair Salon & Day Spa
07.2021 - 06.2023

Retail Sales Associate

Burlington
02.2021 - 07.2021

Receptionist

Black Tulip Salon & Spa
08.2019 - 10.2019

Cashier

Dairy Queen
06.2017 - 02.2021

QA Analyst Certification -

Test Pro

High School Diploma -

West Ottawa High School

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Melina Cano