Melina Chap
Somerville,Massachusetts
Summary
Dedicated office support specialist with a talent for managing administrative tasks and enhancing workplace productivity. Experienced in promoting team collaboration and adapting to changing needs. Recognized for reliability, clear communication, and proficiency in scheduling, data management, and customer service. Skilled at ensuring smooth operations and achieving significant results.
Overview
8
8
years of professional experience
Work History
Office Assistant
Affiliated Managers Group
09.2024 - Current
- Offer full-spectrum administrative support, including conducting investor and affiliate research, managing internal communications and coordination, and reporting directly to executive leadership teams.
- Assist office and meeting logistics/preparation, event coordination, supply and inventory management, and reception duties.
Customer Service Representative
Edenred
07.2024 - 09.2024
- Addressed inquiries and resolved issues with Massachusetts Bay Transportation Authority's contactless payment launch efficiently by handling escalated complaints and demonstrated adaptability alongside quickly learning new system features and updates to assist customers effectively.
Hostess/Waitress
Kon Asian Bistro
07.2017 - 07.2024
- Thrived in a fast-paced restaurant setting, efficiently managing high-volume customer service while maintaining quality and attention to detail.
- Strong time management by effectively prioritizing tasks, meeting deadlines, and balancing multiple responsibilities to ensure great service.
- Increase sales of high margin menu items through effective upselling.
- Trained new hires providing guidance on company standards and product knowledge to ensure high performance.
- Had full authority to manage customer transactions with operating POS terminals.
Digital Administrator and Web Merchandiser
Sea Bags
07.2023 - 02.2024
- Managed and optimized e-commerce website for mid sized retail company supporting six product launches annually and generated $3M+ in revenue.
- Served as liaison between merchandising, design, and retail departments to ensure seamless collaboration.
- Oversaw weekly product launches, managing 100+ product skus.
- Enhanced customer experience by optimizing search and product placement to boost conversion rates.
- Analyzed customer behavior to enhance online visibility and drive sales using Salesforce and Google Analytics.
- Liaised with the Customer Service team; managed and responded to customer engagement via ratings and review platform.
- Managed brand presence on Amazon Marketplace and collaborated with Amazon representatives to ensure accurate product details.
- Coordinated communication between departments to ensure alignment on project timelines and deliverables.
Sales & Marketing Intern
Bluet Vineyard & Winery
06.2021 - 08.2021
- Trained alongside wine producers of boutique sparkling blueberry wine; versed in the unique target market along with the history of the product.
- Ensured customers were educated in product features, tasting notes, and pairings to drive sales conversions.
- Managed weekly farmers market booth, promoting and selling products.
- Developed in-depth knowledge of brand creation, key selling points, and market positioning.
Education
Bachelor of Science - Business Marketing
University of Maine
Orono, ME05.2022
Skills
- Advanced Excel skills
- Data analysis using Google Analytics
- Proficient in Facebook Business Manager
- Salesforce proficiency
- Proficient in Yotpo
- Proficient in Microsoft 365
- SharePoint administration
- Analytical thinking
- Product launch execution
- Service excellence
- Supportive demeanor
- Organizational time strategies
- Experienced in digital marketing techniques
- Optimized data processing
- Onboarding and training
Timeline
Office Assistant
Affiliated Managers Group
09.2024 - Current
Customer Service Representative
Edenred
07.2024 - 09.2024
Digital Administrator and Web Merchandiser
Sea Bags
07.2023 - 02.2024
Sales & Marketing Intern
Bluet Vineyard & Winery
06.2021 - 08.2021
Hostess/Waitress
Kon Asian Bistro
07.2017 - 07.2024
Bachelor of Science - Business Marketing
University of Maine
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