MELINA DELACRUZ-TRAN
Virginia Beach,VA
Summary
Hardworking and outgoing with experience in various types of leadership and teamwork, with compassionate nature and drive to work with local community.
Overview
3
3
years of professional experience
Work History
Server
Atlantic Shores Retirement Community
Virginia Beach, VA
01.2025 - 01.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Coordinated with kitchen staff to streamline food preparation and enhance service speed.
- Monitored inventory levels and collaborated with management to maintain stock availability.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess/Server
Zushi
Virginia Beach, VA
06.2024 - 01.2025
- Trained new hosts on customer service standards and operational procedures.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers
Hostess/Busser
Jade Villa
Virginia Beach, VA
10.2023 - 06.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cross-trained to handle different restaurant roles, including, kitchen and to-go stations.
Intern
Tymoff And Moss Architects
Norfolk, VA
07.2023 - 05.2024
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
Retail Brand Ambassador
American Eagle Outfitters, Inc
Lynnhaven Mall
08.2022 - 06.2023
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer’s personal style and preferences when offering product advice.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
- Worked with team to achieve sales goals for products.
Education
Associates of Business - Business
Tidewater Community College
Virginia Beach, Virginia, VA06-2028
Skills
- Positive Attitude
- Friendly and Outgoing
- Teamwork and Collaboration
- Project Management
- Client Relationships
- Creative and Resourceful
- Verbal and Written Communication
Timeline
Server
Atlantic Shores Retirement Community
01.2025 - 01.2026
Hostess/Server
Zushi
06.2024 - 01.2025
Hostess/Busser
Jade Villa
10.2023 - 06.2024
Intern
Tymoff And Moss Architects
07.2023 - 05.2024
Retail Brand Ambassador
American Eagle Outfitters, Inc
08.2022 - 06.2023
Associates of Business - Business
Tidewater Community College