Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melina Finnie

Houston,TX

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Sales Manager Administrative Assistant

T&L Distributing
08.2015 - 07.2016
  • Responsible for providing administrative support to Sales and Marketing Managers and Representatives.
  • Created customer orders using P21 system and AS400 system.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Used computer word processing, spreadsheet, and database software to prepare reports, memos and documents.
  • Updated and ensured accuracy of organization’s database.
  • Coordinated distribution of sales literature, samples, new tools, etc. to sales team.
  • Backed-up electronic files using proper procedures.
  • Assisted with financial reports as required.
  • Coordinated approvals and assisted in completing and submitting expense reports.
  • Other duties as assigned.

Administrative Assistant

Baker Concrete Construction
11.2011 - 08.2015
  • Provided general administrative and clerical support including, mailing, scanning, faxing and copying to management.
  • Performed data entry with EMT Billing and generated monthly rental contracts for projects using AS400 system.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Customer Service Representative

Master Tile Colours
05.2008 - 06.2010
  • Performed numerous clerical duties such as answered customer inquiries, provided samples, completed sales transactions, accepted payments, provided customer service, and filed documentation.
  • Managed over 50 calls per day
  • Displayed exceptional customer service and communication skills.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted with customer orders, prepared sales slips, and addressed/resolved customer complaints (returns and order errors).
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Updated customer's information.
  • Produced daily sales reports.
  • Account Receivables and Account Payable.
  • Collected receivables from customers.
  • Assisted with department work projects and support within as needed.

Client Service Coordinator

Banfield Pet Hospital
02.2006 - 02.2007
  • Managed receptionist area by greeting visitors, responding to telephone (over 100 calls per day), and email inquiries and providing information for in-person requests.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Education

Diploma - General Studies

Eisenhower Senior High School
Houston, TX
12.2023

Skills

  • Sales Tracking
  • Order Management
  • Account Management
  • Sales Reporting
  • Resolution-oriented
  • Clerical Support
  • Office Administration
  • Data Entry
  • Reception oversight
  • Spreadsheet Management
  • Invoice Processing
  • Filing
  • Scheduling
  • Multi-Line Phone Systems
  • Excel spreadsheets
  • Microsoft Word

Timeline

Sales Manager Administrative Assistant

T&L Distributing
08.2015 - 07.2016

Administrative Assistant

Baker Concrete Construction
11.2011 - 08.2015

Customer Service Representative

Master Tile Colours
05.2008 - 06.2010

Client Service Coordinator

Banfield Pet Hospital
02.2006 - 02.2007

Diploma - General Studies

Eisenhower Senior High School

Similar Profiles

CREATE PROFILE
Melina Finnie