Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Volunteer
References
Timeline
Generic

Melina Goodman

Aztec,New Mexico

Summary

Results-oriented Owner/Operator

bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.re Visionary Owner/Operator with [Number] years leading and growing [Type] business. Proven leader with expertise in driving company vision, directing operations, leading [Number] employees and [Task]. Successful at building strong business from ground up by devising marketing messaging to standing out from competitors, leading sales efforts and [Action]. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Owner/Operator

Self-employeed
Aztec, NM
07.1996 - Current
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
  • Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
  • Organized and maintained full schedule of appointments with clients of different ages and physical needs.
  • Completed in-depth training in [Type] massage and used latest techniques for best results.
  • Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
  • Cleaned table and space between appointments to protect client health.
  • Researched new products and therapy modalities to increase service offerings.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Helped residents walk with or without self-help devices.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Used mobility devices to transport patients.
  • Documented patient care services by charting in designated areas.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Administered medications and educated patients and families on correct at-home administration.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Administered medications under supervision of a licensed nurse.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Distributed drinking water and nourishment to residents.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Nail Technician

Mane Masters Salon
Farmington, NM
04.1994 - 10.1997
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Operated cash registers to receive payments from patrons.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Developed a loyal client base through excellent customer service.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Maintained accurate records of customer services provided.
  • Educated clients on proper skin care techniques and products.
  • Collaborated with other professionals in the beauty industry.
  • Applied makeup for special occasions such as weddings or proms.
  • Carried out waxing services for eyebrows, legs, arms and other body parts.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Ensured proper sanitation practices were followed at all times.
  • Introduced signature services, acrylics and gel tips to increase overall sales.
  • Provided excellent customer service through friendly interactions with clients.
  • Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
  • Ensured that safety protocols were followed during each service provided.
  • Responded promptly to customer inquiries and complaints.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Provided manicures, pedicures and nail treatments to clients.
  • Maintained customer records for future reference.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
  • Cleaned and sterilized tools and work areas between customers.
  • Completed daily customer appointments and updated master schedule.
  • Treated nails to repair or improve strength and resilience by wrapping.
  • Advised clients on nail care and use of products and colors.
  • Assisted with inventory management tasks such as restocking supplies when needed.
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Cleaned and sanitized tools and work station in adherence with safety requirements.
  • Developed creative designs on nails using a variety of colors and materials.
  • Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
  • Performed high volume of daily customers gel, acrylic and natural manicures.
  • Utilized customer feedback to improve services offered at the salon.
  • Attended continuing education courses related to nail care techniques.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Placed special orders or called other stores to find desired items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Accepted and completed cash, check and credit card payments.
  • Assisted customers with returns, exchanges and refunds.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Identified trends for sale promotions to increase interest or demand in products.
  • Computed purchases and received and processed cash or credit payment.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Replenished merchandise on shelves as needed throughout the day.
  • Greeted customers to determine wants or needs.

Receptionist

Four Corners Service Co.
Fa
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Sorted incoming mail and directed to correct personnel each day.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Updated and recorded customer or client information to maintain accounts.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Verified visitors' identification cards before allowing access to the building.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Collated, bound and stored computer-generated reports.
  • Scheduled and confirmed appointments.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

Some College (No Degree) - Medical Assisting

Denver Instititue of Tech
Denver, CO

Skills

  • Negotiation
  • Budget Development
  • Documentation and Reporting
  • Relationship Management
  • Payroll Processing

Affiliations

  • Certainly! While I don't have personal experiences or a life of my own, I can provide information and assistance across a wide range of topics, showcasing a well-rounded understanding. Whether you're interested in science, technology, literature, history, art, or even just looking for advice, I'm here to help! Feel free to ask me about anything, and I'll do my best to provide you with useful and knowledgeable responses.

Accomplishments

I was involved with a group of woman where we opened the first after hours urgent care for families with no insurance get free medical care, free medications, prenatal care and many more programs.

two year start up and provided services in our community for 6yrs. I served on the board for 3 yrs.

Certification

I had my certified licensed massage therapy degree

Also had my CNA license for many years

First Aid and CPR certified

Languages

English
Full Professional
Spanish
Limited

Volunteer

volunteer at echo food bank

volunteer at Aztec Animal Shelter

References

References available upon request.

Timeline

Owner/Operator

Self-employeed
07.1996 - Current

Nail Technician

Mane Masters Salon
04.1994 - 10.1997

Receptionist

Four Corners Service Co.

Some College (No Degree) - Medical Assisting

Denver Instititue of Tech

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Melina Goodman