Melina Heater
Lecanto
Summary
Adept at fostering team cohesion and enhancing customer satisfaction, my tenure at AutoZone and Nature Coast Pre-School honed my management and compassion skills. Proven ability to resolve conflicts and boost employee engagement, I bring a track record of elevating service quality and operational efficiency without compromising on presentation or speed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher
Nature Coast Pre-School
07.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Manager
AutoZone
10.2023 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured that customers left with the best and all of the products needed for the job they were doing.
- Handled customer complaints, money, phone calls and oversaw day to day operations ensuring the shift ran smoothly.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Marcos's Pizza
01.2021 - 10.2023
- Maintained high speed in order preparation without compromising quality and presentation.
- Facilitated an environment where employees stayed engaged in their duties.
- Coordinated communication needs while addressing customer dissatisfaction, overseeing food prep tasks and dealing with financial matters.
- Managed each shift to run smoothly to ensure customer and employee satisfaction.
Team Trainer
Taco Bell
08.2021 - 11.2022
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Graduate - Veterinary Medicine
Hernando High School
Brooksville, FL06.2022
Skills
- Problem Solving
- Team Building
- Management
- Compassion/Empathy
- Fast Learner
Certification
Certified Veterinary Assistant
CPR and First Aid Certified
Timeline
Teacher
Nature Coast Pre-School
07.2024 - Current
Manager
AutoZone
10.2023 - 07.2024
Team Trainer
Taco Bell
08.2021 - 11.2022
Manager
Marcos's Pizza
01.2021 - 10.2023
High School Graduate - Veterinary Medicine
Hernando High School
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