Melina Hinz
Lusby,MD
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server/ Waitress
Stoney's Seafood House at Clarke's Landing
05.2025 - 09.2025
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Assisted in menu knowledge, facilitating informed recommendations to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness and organization of dining area, contributing to efficient workflow.
- Processed payments accurately using point-of-sale systems, ensuring smooth transactions.
- Adapted quickly to changing environments and guest needs during peak service hours.
- Resolved guest complaints professionally, enhancing overall dining experience and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
The Pier Restaurant
06.2022 - 10.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with waitstaff to communicate guest needs effectively.
- Assisted in training new host staff on operational procedures.
- Monitored dining area for cleanliness and readiness, enhancing guest experience.
- Handled customer inquiries and complaints with professionalism and efficiency.
- Developed familiarity with menu items to provide accurate information to guests.
- Supported event coordination by preparing seating arrangements for large groups.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Associate in Business - Business
College of Southern Maryland
22950 Hollywood Rd, Leonardtown, MD 2065005-2027
High School Diploma -
Patuxent High School
12485 Southern Connector Blvd, Lusby MD 2065705-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Clear communication
- Attention to detail
- Problem-solving
- Team collaboration
Timeline
Server/ Waitress
Stoney's Seafood House at Clarke's Landing
05.2025 - 09.2025
Hostess
The Pier Restaurant
06.2022 - 10.2024
Associate in Business - Business
College of Southern Maryland
High School Diploma -
Patuxent High School