MELINA HUTCHINS
CUSTOMER SERVICE
CARTHAGE,MS
Summary
Experienced Blackjack Dealer with a strong focus on cash handling and customer satisfaction. Proven ability to manage high-stress situations while maintaining compliance and fostering a welcoming atmosphere.
Overview
20
20
years of professional experience
Work History
Blackjack Dealer
Mississippi Band Of Choctaw Indians
08.2020 - Current
- Dealt cards efficiently to ensure smooth gameplay and customer satisfaction.
- Monitored table activity and maintained compliance with gaming regulations.
- Provided excellent customer service, fostering a welcoming atmosphere for players.
- Assisted in training new dealers on game rules and casino procedures.
- Managed cash transactions accurately, ensuring proper handling of chips and payouts.
- Observed player behavior to mitigate potential issues and enhance security measures.
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled [Number] cash out and buy in transactions each night.
- Supported new dealer training initiatives by mentoring incoming employees on proper techniques and procedures.
Customer Service Representative
ContinuumGlobal
01.2018 - 03.2020
- Resolved customer inquiries through effective communication, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Analyzed customer feedback to identify trends, driving improvements in service delivery strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Housekeeping Supervisor
Carthage Senior Care
02.2013 - 02.2018
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored staff in effective cleaning techniques and equipment usage.
- Developed and implemented efficient workflows to optimize staff productivity.
- Conducted regular inspections to maintain high-quality service levels and guest satisfaction.
- Coordinated inventory management of cleaning supplies and equipment for operational efficiency.
- Resolved guest complaints promptly, enhancing overall experience and service quality.
- Collaborated with management on budget planning for housekeeping resources and staffing needs.
- Established training programs focusing on best practices in sanitation and safety protocols.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Customer Service Representative
Direct Interactions
07.2006 - 10.2010
- Managed complex customer complaints with professionalism, resulting in positive resolutions and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
CARTHAGE HIGH SCHOOL
Carthage, MS05-1993
Skills
- Keen observation
- Patience and tolerance
- Cash handling
- Card shuffling techniques
- Basic computer literacy
Timeline
Blackjack Dealer
Mississippi Band Of Choctaw Indians
08.2020 - Current
Customer Service Representative
ContinuumGlobal
01.2018 - 03.2020
Housekeeping Supervisor
Carthage Senior Care
02.2013 - 02.2018
Customer Service Representative
Direct Interactions
07.2006 - 10.2010
High School Diploma -
CARTHAGE HIGH SCHOOL