Summary
Overview
Work History
Skills
Timeline
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Melina Isom

Charlotte,NC

Summary

Dynamic and results-driven. With 24+ years of client and portfolio management, I bring a unique blend of professionalism, organizational efficiency, and a genuine passion for ensuring an experience nothing short of excellence for the client and the company. A proactive problem-solver, with a keen eye for detail a heightened ability for multitasking, and a commitment to delivering high-quality service and support. Experienced in adapting to client and company needs.

Overview

28
28
years of professional experience

Work History

Owner / Mentor

Work History Melina Isom Consulting & Mentorship
01.2020 - Current
  • Establish positive workplace cultures that foster engagement, collaboration, and loyalty
  • Drive organizational success through strategic planning
  • Mindset mentorship aimed at assisting individuals in visualizing and actualizing their desired reality through mastery of mindset principles.
  • Individualized approaches for C Suite Executives and Entrepreneurs
  • Personalized 1:1, Group Programs, Interactive Workshops

Events & Lounge Operations Manager

Chicago Steak House And Lounge
05.2021 - 07.2022
  • Successfully established events division, increasing revenue by 41%
  • Trained staff on POS systems, boosting transaction efficiency 22%
  • Initiated comprehensive training and cross training programs, enhancing team versatility
  • Established and maintained strong supplier relationships, negotiating favorable terms for cost savings
  • Developed and managed staff schedules, optimizing labor costs while maintaining service excellence
  • Ensured strict adherence to health regulations, conducting regular inspections and implementing necessary protocols
  • Devised creative lounge menus with input industry trends from customer base

Owner

Your Mystic Delights
01.2014 - 01.2020
  • High-End Catering and Food Delivery Service
  • Ability to anticipate needs, professionally resolve issues, keep events on brand and meet budgetary requirements
  • Facilitated operations and events for large events (300+ guests)
  • Orchestrated flawless event execution, leading to heightened client satisfaction and ongoing expansion of client base and referrals
  • Implemented marketing strategies to increase brand awareness and attract new customers
  • Trained and motivated employees to act as a cohesive team

Advertising Account Executive

AT&T
08.1998 - 04.2007
  • Provided strategic account management for a diverse portfolio of 300+ clients across the Southeast region - resulting in winning numerous awards for client satisfaction and increased revenue for both client and company.
  • Built strong relationships with international corporate clients and individually owned businesses, by providing exceptional service, communication, and ongoing support throughout the campaign lifecycle.
  • Analyzed campaign performance data to identify trends, optimize targeting strategies, and provide actionable insights for future initiatives.
  • Introduced and promoted cutting-edge media platforms, including websites, internet, new print mediums, and TV commercial space.
  • Conducted comprehensive market analyses to identify new business opportunities, contributing to significant expansion of client base.

Property Manager and Leasing Agent

Community Property Management
02.1996 - 06.1998
  • Managed a portfolio of 200+ units - HOA, COA, Lease, Mid-rise
  • Continuously assess industry competition to ensure a leading edge in the marketplace, promoting a dynamic and competitive resident services/environment.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Maximizing property occupancy through proactive leasing activities, including conducting client tours, meticulously preparing leasing documents, and ensuring strict compliance with company policies.
  • Managed all day-to-day activities involving tenants, subcontractors and property management operations on new Lease Up developments.

Skills

  • High Level of Creativity
  • Advanced Interpersonal Communications Skillset
  • Guest Experiences Expert
  • Professionally Trained in Mediation
  • Effective Problem Solving
  • Excellent Team Management
  • Networking and Relationship Building
  • Public Relations Background
  • Social Media Marketing
  • Knowledgeable in extensive range of computer applications and technologies, including AI

Timeline

Events & Lounge Operations Manager

Chicago Steak House And Lounge
05.2021 - 07.2022

Owner / Mentor

Work History Melina Isom Consulting & Mentorship
01.2020 - Current

Owner

Your Mystic Delights
01.2014 - 01.2020

Advertising Account Executive

AT&T
08.1998 - 04.2007

Property Manager and Leasing Agent

Community Property Management
02.1996 - 06.1998

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Melina Isom