Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melina Lambes

Simpsonville,SC

Summary

Dynamic retail professional with a proven track record at Plato's Closet, excelling in employee training and customer service management. Recognized for driving sales through effective merchandising strategies and maintaining high inventory standards. Adept at cash handling accuracy, fostering strong customer relationships, and enhancing team performance in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Retail Keyholder

Plato's Closet
08.2024 - Current
  • Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
  • Assisted store cashiers during peak sales times.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Opened and closed store at proper times for reliable services.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.

Sales Associate

Bath & Body Works
04.2023 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Bookkeeper

Bumpus, LLC
01.2020 - 01.2022
  • Organized business receipts according to the month & year.
  • Matched receipts to various business accounts.
  • Scanned receipts into bookkeeping software efficiently.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.

Cashier/Court Monitor

Big Air Trampoline Park
06.2021 - 07.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cleanliness throughout the park, as well as closing duties.
  • Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship, and to maintain a respectful playing atmosphere.

Education

Biochemistry

Hillcrest High School
Simpsonville, SC
05-2023

Skills

  • Employee training
  • Cash handling accuracy
  • Customer service management
  • Inventory monitoring

Timeline

Retail Keyholder

Plato's Closet
08.2024 - Current

Sales Associate

Bath & Body Works
04.2023 - 12.2024

Cashier/Court Monitor

Big Air Trampoline Park
06.2021 - 07.2021

Bookkeeper

Bumpus, LLC
01.2020 - 01.2022

Biochemistry

Hillcrest High School

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Melina Lambes