Melina Ledesma
Toledo,OH
Summary
Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
5
5
years of professional experience
Work History
Dispatch / Confirmation Manager
Erie Home Solutions
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
Store Manager
Pacsun
08.2021 - 01.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
Visual Merchandising Manager
At Home
07.2020 - 12.2020
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Created visual displays to highlight new and featured products.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Managed merchandising standards and maintained consistency across distribution channels.
Assistant Store Manager
Rue 21
11.2018 - 06.2020
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Bachelor of Science - Fashion Merchandising & Product Development
Bowling Green High School
Bowling Green, OH05.2020
Associate of Arts - Art & Communication
Owens Community College
Perrysburg, OH12.2018
Skills
- Staff Training
- Contract Management
- Customer Service
- Sales management
- Salesforce Management
- Data Analysis
- Shift Scheduling
- Delegation
- Staff Supervision
- Store operations
- Work Planning and Prioritization
Timeline
Dispatch / Confirmation Manager
Erie Home Solutions
01.2023 - Current
Store Manager
Pacsun
08.2021 - 01.2023
Visual Merchandising Manager
At Home
07.2020 - 12.2020
Assistant Store Manager
Rue 21
11.2018 - 06.2020
Bachelor of Science - Fashion Merchandising & Product Development
Bowling Green High School
Associate of Arts - Art & Communication
Owens Community College
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