Melina Lerma
Watsonville,CA
Overview
13
13
years of professional experience
Work History
Senior Administrative Assistant
Community Hospital of the Monterey Peninsula
03.2024 - 05.2024
- Independently performing wide variety of complex clerical duties
- Maintained sensitive and confidential information
- Organizing computer files
- Performed administrative support including maintaining employee file records, managing and organizing departmental procedure and safety manuals, and coordinating department meetings
- Processed purchased orders, invoices, monitor and maintain food and supply orders
- Responsible for delivering productivity reports as well as preparing and delivering regulatory required reports related to employee and service data
- Assisted with staff scheduling
- Answered incoming calls
- Interacted with departmental directors, staff, supervisors, peers, employees in a positive, service-oriented manner
Registrar
Community Hospital of the Monterey Peninsula
05.2016 - 01.2024
- Responsible for check-in registration, transfer, and discharge functions
- Responsible for greeting all patients and visitors and answering incoming phone calls
- Required to interview and gather information from the patient, doctors, insurance company, and government agencies
- Responsible for obtaining necessary signatures on financial agreements, consents, and admission agreements
- Generate appropriate paperwork, and place hospital identification band on patients according to procedure
- Explain financial responsibility to patients, guarantors, and collect payments according to procedure
Receptionist
Select Physical Therapy
03.2014 - 05.2016
- Responsible for check-in registration, transfer, and discharge functions
- Responsible for greeting all patients and visitors and answering incoming phone calls
- Required to interview and gather information from the patient, doctors, insurance company, and government agencies
- Responsible for obtaining necessary signatures on financial agreements, consents, and admission agreements
- Generate appropriate paperwork, and place hospital identification band on patients according to procedure
- Explain financial responsibility to patients, guarantors, and collect payments according to procedure
Customer Service Cashier
AAA Insurance Company
03.2011 - 03.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
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Watsonville High School
Watsonville, CA06.1995
Skills
- Time management, attention to detail, data entry
- High-level multitasking
- Human resources support
- Effective problem solving
Timeline
Senior Administrative Assistant
Community Hospital of the Monterey Peninsula
03.2024 - 05.2024
Registrar
Community Hospital of the Monterey Peninsula
05.2016 - 01.2024
Receptionist
Select Physical Therapy
03.2014 - 05.2016
Customer Service Cashier
AAA Insurance Company
03.2011 - 03.2014
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Watsonville High School
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