Melina Marquez
Customer Service
Summary
Dependable representative successful providing fast, high-quality customer service to guests in retail settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management.
Overview
5
5
years of professional experience
Work History
Lead Server
Dennys Restaurant
Saratoga Springs , UT
05.2021 - Current
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Nanny
Shelbie Cameron
Eagle Mountain, UT
09.2021 - 05.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Completed necessary reports and documentation on time and to specifications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Retail Sales Associate
Maurices
Lehi, UT
11.2020 - 05.2021
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Manager
Burger King
Saratoga Springs , UT
10.2020 - 06.2021
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized and safe environment for employees and patrons.
Retail Sales Associate
T.J. Maxx
West Jordan, UT
10.2019 - 09.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
GENERALS -
Salt Lake Community College
Salt Lake City, UT 08.2022 - Current
Skills
Customer Service
Cash Handling
Time management
Scheduling and calendar management
Problem-solving skills
Timeline
GENERALS -
Salt Lake Community College
08.2022 - Current
Nanny
Shelbie Cameron
09.2021 - 05.2022
Lead Server
Dennys Restaurant
05.2021 - Current
Retail Sales Associate
Maurices
11.2020 - 05.2021
Manager
Burger King
10.2020 - 06.2021
Retail Sales Associate
T.J. Maxx
10.2019 - 09.2021