Melina Meas
1936 N Country Walk Ln,KS
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Derby Family MedCenter
1101 N Rock Rd Derby, KS 67037
08.2017 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma -
Campus High School Haysville
Wichita, KS05.2016
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- Patient Registration
- Microsoft Office
- Appointment Setting
- Insurance Verification
- Payment Collection
- Letter preparation
- EMR / EHR
- Documentation
- Cash Handling
- Time Management
- Data Entry
- Flexible Schedule
- EHR Software
- Patient interviewing
- Appointment management
Timeline
Medical Receptionist
Derby Family MedCenter
08.2017 - Current
High School Diploma -
Campus High School Haysville