Melina Meas
Lawrence,MA
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
10
10
years of professional experience
Work History
Case Manager
Gandara Center
Springfield, MA
03.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Participated in professional development activities related to case management best practices.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Reviewed treatment plans against individual goals and healthcare standards.
- Assisted clients in setting realistic goals and developing action plans.
- Maintained confidentiality and adhered to professional ethics and standards.
- Consulted with staff on resolution of complex service issues.
- Educated clients and their families about their rights and available community resources.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
Program Aide
Saint Mary's Academy
Longmeadow, MA
10.2023 - Current
- Helped maintain a safe learning environment for all participants.
- Engaged students in physical activity games.
- Encouraged creativity through arts and crafts projects.
- Communicated effectively with families regarding student progress.
- Ensured compliance with applicable laws and regulations.
- Promoted social-emotional skills among students.
- Supervised students during recess and lunch periods.
- Developed positive relationships with students, parents, teachers, and administrators.
- Collaborated with other team members to create an effective learning environment.
- Monitored student performance in order to identify areas of improvement.
- Supervised activities to keep children safe in various situations.
- Encouraged children by using positive reinforcement to improve self-esteem and communication skills.
- Kept close eye on books, toys and other educational materials.
- Identified issues and brought behavioral problems to attention of teacher/staff for immediate resolution.
Cashier
McDonald's
Lawrence, MA
09.2021 - 09.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Babysitter
Family
Lawrence, MA
01.2015 - 06.2022
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Helped complete homework, school projects and chores.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Communicated with parents about daily activities and any concerning behaviors.
- Used organization and time management skills to multitask and keep children on set schedules.
- Ensured physical and social well-being of each child.
Education
Bachelor of Arts -
Bay Path University
Longmeadow, MA05.2024
Skills
- POS systems
- Customer Service
- Loss prevention
- Cash register operation
- Credit and cash transactions
- Issue resolution
- Ordering and stocking
- Customer assistance
- Bathing, Grooming and Dressing
- Age-Appropriate Routines
- Child Safety Procedures
- Behavior Management
- Parent Interaction
- Relationship Building
- Dependable and Responsible
- Promoting Good Behavior
- Child Safety
- Praise and Encouragement
- Conflict Resolution
- Discipline Understanding
- Client Advocacy
- Patient support
- Case Management
- Performance Tracking
- Family Education
- Records Management
- Needs Assessment
- Emotional awareness
- Organization and Multitasking
- Documentation proficiency
- Positive Attitude
- Crisis Intervention
- Problem-Solving
- Data Entry and Analysis
- Email and Telephone Etiquette
Timeline
Case Manager
Gandara Center
03.2024 - Current
Program Aide
Saint Mary's Academy
10.2023 - Current
Cashier
McDonald's
09.2021 - 09.2022
Babysitter
Family
01.2015 - 06.2022
Bachelor of Arts -
Bay Path University
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