Melina Moya
Finance Manager
Pembroke Pines,FL
Summary
Enthusiastic Business Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Finance. Offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity.
Overview
13
13
years of professional experience
Work History
Senior Finance Manager
Weston Nissan
03.2022 - Current
- Engaging and motivating the team to achieve key goals, performance expectations and Nissan's best practice processes
- Driving the business through a high-level of involvement in the day-to-day operations including support to the Sales team in structuring transactions
- Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations
- Building lender and other vendor relationships; ensuring proper lender mix
- Ensure timely funding of all contracts and control of contracts in transit; obtain resolution of all returned contracts
- Conduct frequent deal audits to ensure compliance
- Ensuring that all administrative processes are handled timely and in compliance with Company policy
- Providing an exceptional customer experience to drive loyalty
- Targeted contracts-in-transit goals
- Targeted Customer Satisfaction Index
- Targeted Associate retention
Business Manager
Alligator Alley Harley Davidson
10.2021 - 03.2022
- Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
- Work directly with our employees and customers to develop relationships
- Determine customer financing needs and payment options based on a consultative interview process
- Present a fully transparent pricing menu to customers detailing their financing options and products
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
- Follow up with customers to ensure satisfaction
- Build rapport with customers to create a base of referrals
- Set and achieve targeted sales goals
- Gain superior product knowledge to effectively help customers
- Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
- Provide an exceptional customer experience to drive loyalty
Finance Manager
Arrigo Dodge Chrysler
05.2018 - 08.2020
- Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
- Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.
- Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments.
- Creating and maintaining a program with the sales department that will ensure all new sales are referred to the F&I department.
- Training and providing the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service program
Finance Manager
Grieco Automotive Group
05.2016 - 05.2018
- Work directly with our employees and customers to develop relationships
- Determine customer financing needs and payment options based on a consultative interview process
- Present a fully transparent pricing menu to customers detailing their financing options and products
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
- Follow up with customers to ensure satisfaction
- Build rapport with customers to create a base of referrals
- Set and achieve targeted sales goals
- Gain superior product knowledge to effectively help customers
- Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
- Provide an exceptional customer experience to drive loyalty
- Work directly with our employees and customers to develop relationships
- Determine customer financing needs and payment options based on a consultative interview process
- Present a fully transparent pricing menu to customers detailing their financing options and products
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
- Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
- Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.
- Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments.
- Creating and maintaining a program with the sales department that will ensure all new sales are referred to the F&I department.
- Training and providing the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service program
Sales Manager/Closer
Hollywood Kia
06.2013 - 08.2016
- Manage, train and direct a team of Automotive Sales Representatives
- Strong closer and engage customers early in the sale to obtain maximum gross
- Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
- Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers, including dealer trades.
- Encourage and motivate sales personnel daily to maintain high morale
- Exhibit a professional management style that sets the example for enthusiasm, productivity and accountability.
- Accountable for daily performance metrics in sales, appointments and call Follow up with existing customers to confirm their satisfaction and generate future lead Support other operational units within the store to achieve maximum return on opportunity for the dealership.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Sales Associate
JM Lexus
04.2011 - 04.2013
- Greets customer on the sales floor and performs a needs analysis including make, model, and features of the desired vehicle regardless of buying intentions;
- Explain features and demonstrates operation of vehicle
- Research availability of models and optional equipment using computer database
- Work with Sales and F&I Managers to negotiate sale and requirements for financing or vehicle lease
- Visually inspect inventory and maintain knowledge of current inventory
- Complete all paperwork and arranges for delivery and registration of vehicle Delivers and familiarizes the customer with vehicle.
- Assist Sales Manager with customer problems
- Attends/completes required training and department meetings
- Maintained knowledge of current sales and promotions.
- Greeted customers in a timely fashion while quickly determining their needs.
- Built relationships with customers to increase likelihood of repeat business.
- Built relationships with customers to increase likelihood of repeat business.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL2004
Skills
- Expert closer
- Client-oriented
- Strong organizational skills
- Fluent in Spanish
- Excellent teamwork
- Detail-oriented
- Accomplished in commission sales
- Revenue generation
- Sales expertise
- Problem solving strength
- Empowers high-performing sales teams
- Goal-oriented
- Positive and upbeat
Timeline
Senior Finance Manager
Weston Nissan
03.2022 - Current
Business Manager
Alligator Alley Harley Davidson
10.2021 - 03.2022
Finance Manager
Arrigo Dodge Chrysler
05.2018 - 08.2020
Finance Manager
Grieco Automotive Group
05.2016 - 05.2018
Sales Manager/Closer
Hollywood Kia
06.2013 - 08.2016
Sales Associate
JM Lexus
04.2011 - 04.2013
Bachelor of Science - Criminal Justice
Florida International University