Melina Olfati
Alpharetta
Summary
I am known to be very polite and well-versed in coordinating paperwork, payments, and information to support office operations. I work beyond basic requirements to help senior staff be more efficient and on-task. I am good at welcoming guests, answering questions, and anticipating needs. I'm a well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. I constantly seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs. I am a dependable employee seeking opportunities to expand my skills and contribute to the success of the company. Considered hardworking, ethical, and detail-oriented.
Overview
4
4
years of professional experience
Work History
Sales Associate
Showroom Atlanta
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Receptionist
Elco Heating and Air Conditioning
03.2021 - 05.2024
- Greeted, assisted, and directed visitors with a professional attitude
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- I remained calm, resourceful, and proactive while resolving complex issues
- Verified guest payment and contact information
- Delivered reliable customer service to guests upon arrival
- Input data into job-related software for storage, retrieval, and archiving
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules
Education
High School -
Cambridge High School
Milton, GA05.2024
Skills
- Guest Relations
- Spreadsheet tracking
- Front Office Management
- Bookkeeping
- Organizational Skills
- Mail Sorting
- Customer Service
- File Management
- Telephone Etiquette
- Multitasking Abilities
- Cash Handling
- File Organization
- Appointment Scheduling
- Empathy and Compassion
- Basic Accounting
- Customer service
- Teamwork and collaboration
- Goal oriented
- Relationship building
- Exceptional customer service
- Reliable and punctual
Language
Farsi - Fluent
Turkish - Conversational
French - Advanced
English - Native
Timeline
Sales Associate
Showroom Atlanta
10.2024 - Current
Front Desk Receptionist
Elco Heating and Air Conditioning
03.2021 - 05.2024
High School -
Cambridge High School
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