Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melina Pena

Moreno Valley,California

Summary

Versatile and compassionate professional with a track record of enhancing guest satisfaction and streamlining operations at Healthy Nutrition and Payless Foods. Excelled in guest service and sanitation standards, boosting community engagement and maintaining high cleanliness levels. Skilled in food safety practices and team development, consistently fostering positive experiences and efficient environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

School Nutrition Plus
03.2024 - 10.2024

Activity Assistant

College Vista Convalescent Hospital
01.2017 - 01.2024
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.

House Cleaning

Maid Brigade
02.2015 - 12.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Cashier Team Lead

Payless Foods
03.2000 - 08.2005
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - General Studies

Middle School
San Pedro, CA

Skills

  • Food handling safety
  • Food safety practices
  • Guest satisfaction
  • Guest service
  • Flexible schedule
  • Guest relations
  • Food running
  • Safe food handling
  • Sanitation standards
  • Sanitation
  • Food presentation
  • Cleaning and sanitizing

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • First Aid Certification - American Red Cross.

Languages

English
Spanish
Native or Bilingual

Timeline

Food and Beverage Server

School Nutrition Plus
03.2024 - 10.2024

Activity Assistant

College Vista Convalescent Hospital
01.2017 - 01.2024

House Cleaning

Maid Brigade
02.2015 - 12.2016

Cashier Team Lead

Payless Foods
03.2000 - 08.2005

No Degree - General Studies

Middle School

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Melina Pena