Melina Perez

. Coordinated travel arrangements, ensuring seamless logistics for business trips.
. Manage confidential documentation and certification-style processes with 100% accuracy
. Coordinate logistics and serve as primary point of contact
. Process expense reports, invoices, and administrative paperwork with accuracy and timeliness.
. Support onboarding processes for new hires and executive team changes.
· Managed executive schedules, optimizing time allocation and enhancing productivity.

. Supervised and trained 20+ staff in HIPAA-compliant CRM systems (CommCare)
. Ensured regulatory compliance, documentation accuracy, and quality assurance on all recorded calls.
. Managed scheduling, training delivery, and team support in high-volume environment
. Utilized electronic health records to track and manage contact tracing data efficiently.

• Conducted 50–70 daily bilingual (English/Spanish) case interviews and documentation
• Maintained strict confidentiality and accurate records in compliance-driven setting
• Conducted comprehensive interviews to gather information on COVID-19 exposure and contact history.
• Analyzed case data to identify trends and inform public health interventions.

• Coordinated documentation, community partnerships, and resource allocation for 300+ clients
• Built relationships with referring agencies and community organizations
• Developed tailored employment plans to assist clients in achieving career goals
• Conducted comprehensive assessments to identify client skills and job readiness